Mamdouh Ismail

• Developed and Implemented IT Strategic Vision: Led the strategic development and implementation of Alrajhi Takaful IT
dept., ensuring alignment with Industry best practices and ITIL standards for optimal efficiency and effectiveness.
• Roadmap Development and Monitoring: Crafted a comprehensive IT roadmap, closely monitoring its execution, tracking deviations, and making necessary adjustments to maintain alignment with senior executive management.
• Enterprise Architecture Governance: Spearheaded the creation of an overall enterprise architecture unit, ensuring that all IT initiatives adhered to the established framework, promoting consistency, and driving alignment across IT solutions and projects.
• IT Standards Policies, Procedure: Successfully developed and deployed a robust IT ISO 20000 across IT departments,
encompassing policies, procedures, manuals, forms, and training programs to maintain high standards of quality and
performance.
• KPI and Dashboard Development: Established KPIs and dashboards through Leveraging advanced monitoring tools such as Dynatrace for real-time visibility into system uptime, performance metrics, response times, and transaction volumes.to monitor and evaluate IT performance, enabling data-driven decision-making.
• PMO establishment: Provided IT project managers with the necessary guidance and resources to ensure the successful
execution of their assigned projects, driving project delivery in line with strategic objectives.
• Alignment with Organizational Objectives: Ensured that IT objectives and initiatives were directly linked with the overall Alrajhi Takaful goals and strategies, fostering alignment and coherence across the organization.
• Leadership in Strategic Decision-Making: Utilized comprehensive analysis and insights to make informed strategic decisions, prioritize initiatives, and allocate resources for maximum impact.
• Innovation and Cutting-Edge Technologies: Led the adoption of low-code/no-code and BPM platforms to accelerate
development and empower non-technical users. Integrated Open APIs using APIGee to enhance connectivity and functionality.
• Led The Successful Migration to Oracle OCI: Directed the successful migration to Oracle OCI, leveraging its advanced cloud capabilities to enhance operational efficiency, scalability, and cost-effectiveness.

• Develops strategy for advancing Bank-wide initiatives. Helps define and recommend priorities to leadership. Makes long range planning recommendations.
• Leads Bank-wide project planning efforts and oversees project execution to ensure adherence to strategic objectives and priorities.
• Maintains visibility of strategic initiatives throughout the bank to ensure successful implementation. • Review pipeline against ongoing program delivery to drive priorities for take-on and implementation • Identify tactical interventions to support fast tracked delivery of strategic programs
• Attend Program Leadership Committees and provide expertise, advice and direction on key program milestones when needed
• Directs and/or assigns resources across multiple departments in strategic planning efforts.
• Delivering a complex series of related projects, effectively managing their inter-dependencies, and allocating resources to support prioritized opportunities
• Providing coaching and guidance to the portfolio team and building and managing meaningful and supportive relationships across the organization.

• Responsible for project delivery (cost, schedule, quality, information) on multiple program streams assignments
• Manage project stream activities from conception through completion in accordance with program objectives
• Manages all budgets, schedules, scope development, design and contracts, documents, procedures and controls
for assigned program stream
• Manages the review and approval process for Client change orders
• Coordinates with Program Manager for proper posting in reporting program
• Attends assigned meetings to cover weekly progress meetings; issues meeting minutes during
• Resolves complex stream related issues, disputes, and disagreements
• Reviews status and monitors variances of the project relative to scheduling and cost control reporting
• Ensure recording of lesson learned is obtained by all assigned resources

• Work with Solution, Quality Assurance, Business dept. to align and assure business requirements are precisely and
objectively met and within the accepted regulations and Risks assessments
• Present projects progress and periodic status reports to the steering committee
• Manage projects in the EPM and PPM in accordance with PMO department which mainly responsible for
all services launched
• Manage the whole schedule and project plan with the vendor and internally to assure timeframe is met
• Track resulted outcome and make sure corrections are precisely communicated to the concerned parties
• Track project budget, scope and scheduled to ensure the success of projects
• Determine dependencies among projects deliverables and work on certain priorities upon to business objectives
• Follow best‐practice in achieving business objectives and searching for solutions
• Understand and translate requirements into business and technology solutions
• Conduct meetings, assessment, create risk registers and mitigation plans
• Deliver quality application designs and ensure technology solutions represent business requirements

• Responsible for managing 24 IT projects within the constraints of scope, quality, time, and cost, to deliver specified requirements and meet customer satisfaction.
• providing assistant in excuting the 2020 transaction vision for the IT department in the ministry of comunincation and IT.
• Preparing and monitoring Project Schedules
• Preparing / Enhancing Department Policy & Procedures
• Preparing RFP’s
• Understanding and managing business requirements and build the BRSD if need.
• Co-ordination and Extending Support to all the Department personnel to make the Projects Successful
• Depending on the project, responsibilities can cover all aspects from the design stage through to completion and handover to the client.
• Ensure that the client's requirements are met, the project is completed on time and within budget and that everyone else is doing their job properly
• Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Managing implementations, deployments and testing phase.
• Set up files to ensure that all project information is appropriately documented and secured
• Apply and manage test cases with QA team and business.
• Follow up business plans for all working projects.
• Resolve conflicts between working project plans.
• Managing for change request
• Generate periodical project management reports.
• Agreeing project objectives
• Making sure the quality standards are met
• Using the latest IT to keep track of people and progress

• Provides expertise in strategy development and execution, planning, and facilitation of employee relations efforts.
• Assists with planning, implementation, and ongoing maintenance of labor relations, employee relations, equal employment opportunity, diversity, and compensation programs.
• Examination and analysis of tools and infrastructures supporting knowledge
management (enterprise content management, task management, business
process management).
• Integrating functional needs for a wide variety of customers.Construction of a
strategic program (5 years) for solution delivery for all software safety needs in the
Hidada Ltd.
• Work-plan management for entire project.
• Management of team employees. Analysis and specification of Information
systems (preparation of analysis and specification documents, writing test case
scenarios, assistance to programmers during development process, reports
specification).
• Design of transformation of data from legacy systems to the new BI model. System engineering (Architecture, Information security, testing management, interface
definition, technological upgrades). Development in BI field for the system
(analyses of user requirements, specification of the business layer for reports
generator).
• Directs the needs assessment for training and staff development to enhance the effectiveness
of employee performance in achieving the goals and objectives of the company.
• Develops learning activities, audio-visual materials, instructor guides, and lesson
plans.Reviews evaluations of training courses, objectives, and accomplishments.

Built, tested and deployed scalable, highly available and modular software products.
Designed and developed transnational and analytical data structures.
Coded 1 websites using Html, CSS, PHP, JavaScript.
Drafted comprehensive reports to document bugs and design flaws.
Performed regression and system-level testing to verify software quality and
function before it was released.
Identified and suggested new technologies and tools for enhancing product value
and increasing team productivity.
Implemented process management system using Java.