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تم إلغاء حظر المستخدم بنجاح
ممدوح نوري, Operations Manager

ممدوح نوري

Operations Manager·Colleges of Excellence

المملكة العربية السعودية

ماجستير, Consultancy & Strategy

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 9 أشهر

Operations Manager

يوليو 2021 - حتى الآن

Colleges of Excellence

الرياض، المملكة العربية السعودية

يوليو 2021 - حتى الآن

International Technical Colleges Operations Manager
• Management of all support departments at the International Technical Colleges across Saudi Arabia (Operations, Staff Recruitment, Faculty Recruitment Student Affairs, Admissions, Registrations and IT).
• Undertaking gap analysis and standardization of college materials to be aligned with international bodies and pursing international accreditation.
• Analyses performance of the college through statistical analysis from students’ data grades and demographics.
• Creating of work flowcharts for staff to provide a definitive alignment of processes in each department.
• Training and mentoring of employees through provision of career pathways and internal trainings (customer service, leadership, marketing tools, student retention and attrition management).
• Establishment and monitoring of departmental KPIs geared towards college success.

مجال الشركة:
التعليم المهني
الدور الوظيفي:
الإدارة

Head of Student Affairs Department

أغسطس 2019 - يونيو 2021

National Power Academy

الدمام، المملكة العربية السعودية

أغسطس 2019 - يونيو 2021

• Setting up Student Affairs Department: Policies, Procedures, Handbooks.
• Supervise, train, and manage the newly hired Student Affairs staff.
• Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.
• Setting up Student Management Systems database and administer both attendance system and learning management system.
• Oversee the budget requirement of the Students Affairs office.
• Contact person with external stakeholders such as LWDD (Saudi Aramco), COE, TVTC, HRDF, Partnering companies.
• Drafting proposal for new program offerings and short courses to meet new clients requirements.
• Overseeing special programs (Aramco special ITC streams).
• Participate in institute activities that are geared toward improving student’s and sponsoring companies’ satisfaction and retention.

مجال الشركة:
التعليم المهني
الدور الوظيفي:
التدريب والتطوير

Business Development Consultant

مارس 2020 - يوليو 2020

Niagara College KSA

جدة، المملكة العربية السعودية

مارس 2020 - يوليو 2020

• Determines proposal concept by identifying and clarifying opportunities and
needs; studying requests for proposal (RFPs); attending strategy meetings.
• Direct proposal content from stakeholders, typically involving contributions
from marketing, academic, finance, and legal.
• Prepares budgets reflective of scope services in line with RPFs in
consultation with internal stakeholders and to meet client/project
requirements.
• Develops proposal by assembling information including project nature,
objectives/outcomes/deliverables, implementation, methods, timetable,
staffing, budget, standards of performance, and evaluation; writing, revising,
and editing drafts including executive summaries, conclusions, and
organization credentials.

مجال الشركة:
التعليم المهني
الدور الوظيفي:
التدريب والتطوير

Director of Administration and Academic Support

أغسطس 2015 - يوليو 2019

Laureate Vocational Saudi Arabia

جدة، المملكة العربية السعودية

أغسطس 2015 - يوليو 2019

• Management of all support departments on campus (Operations, Student Affairs, Admissions, Registrations and IT).
• Planning and supervision of marketing-related campaigns of the college.
• Planning, proposing and designing new diploma offerings and short courses.
• Undertaking gap analysis and standardization of college materials to be aligned with international bodies and pursing international accreditation.
• Creating of work flowcharts for staff to provide a definitive alignment of processes in each department.
• Training and mentoring of employees through provision of career pathways and internal trainings (customer service, leadership, marketing tools, student retention and attrition management).
• Main driver of the Operations Department in planning and ensuring cost effective operations.
• Responsible for partnerships of the college with companies and student placement for training and work.
• Establishment and monitoring of departmental KPIs geared towards college success.
• Strategically plan for annual student activities, operation timelines and student recruitment activities
• Provides counselling (career, academic or any personal concerns) for students
• Analyses performance of the college through statistical analysis from students’ data grades and demographics.
• Liaises with Academic Department to ensure support is provided to students and teaching staff.
• Liaison between the college and the corporate office and all external government organizations such as TVTC, COE, Ministry of Education, Chamber of Commerce, and HRDF.
• Prepares weekly reports, departmental reports and official reports for external audits of the college (Saudi Skills Standard, KPMG, CFBT, COE).
• Ensure alignment of processes in each department to the standards of Saudi Skills Standards and College of Excellence.
• Ensures quality of services provided across the college through timely evaluation and assessment.
• Ensures health and safety on campus through spearheading drills and health campaigns.

مجال الشركة:
التعليم المهني
الدور الوظيفي:
التدريب والتطوير

Student Affairs / Admissions Manager

أغسطس 2013 - يوليو 2015

Laureate Vocational Saudi Arabia

جدة، المملكة العربية السعودية

أغسطس 2013 - يوليو 2015

• Meet enrolment goals for assigned target recruitment areas.
• Speak publicly to individuals, groups on and off campus presentations
• Assist in the development and maintenance of the admissions office’s recruitment and marketing plan with the purpose of promoting the College’s visibility and general recruitment efforts.
• Assist in the development and execution of the college communication plan.
• Serve as a resource for faculty on issues related to administrative support.
• Supervise and manage the administrative support staff of the college.
• Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.
• Integration of e-Learning.
• Oversee the Students affairs office
• Oversee the budget requirement of the Admissions and Students Affairs offices.
• Act as liaison between the College and different stakeholders such as Ministry of Education, high schools, companies from the private sector and local communities.
• Participate in institute activities that are geared toward improving student’s satisfaction and retention.

مجال الشركة:
التعليم المهني
الدور الوظيفي:
التدريب والتطوير

Fundraising Coordinator

سبتمبر 2012 - يوليو 2013

Children’s Cancer Center of Lebanon

بيروت، لبنان

سبتمبر 2012 - يوليو 2013

• Responsible for organizing and executing all fundraising events and activities in coordination with the Fundraising Manager
• Negotiate and recommend sponsorship and events’ opportunities within partnership guidelines.
• Act as a Project Manager for new prospects to fundraising when assigned.
• Responsible for the preparation of the Project Details & Study / Project Implementation Plan and documentation of approved/assigned programs.
• Responsible for recommending incentive programs to encourage commitment of periodical donations especially from corporate community.
• Prepare presentations when needed
• Search for prospects and recommend new sectors to be targeted for donations.
• Administer occasional celebration programs.
• Handle tasks in support of overseas activities as assigned by the GM.
• Travel in support of overseas fundraising and P.R. activities.
• Develop, update and implement ISO procedures.

مجال الشركة:
المستشفيات الطبية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Marketing Officer for the Middle East / Events Manager

فبراير 2008 - يناير 2011

AIS St Helens

نيو زيلندا

فبراير 2008 - يناير 2011

Counseling / advising / interacting with students and their parents.
• Market planning and budgeting for Middle East region.
• Executing all marketing activities in the Middle East Region.
• Developing relationships and submitting bids with Ministries of
Education, Cultural Missions and Educational Agencies.
• Communicating / interacting with local diplomatic missions,
government agencies, and local educational agencies.
• Providing assistance on homestay arrangements for Middle East students
who are basically very ‘unique’ in their requirements/demands.
• Undertaking marketing trips to the Middle East in order to boost student
enrolments from the region.
• Managing events conducted on campus - internal and external.
• Processing enrolment documentation and admissions.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

Université Franco Libanais ULF

مارس 2020

مارس 2020

ماجستير، Consultancy & Strategy

لبنان

Auckland Institute of Studies - St Helens

سبتمبر 2009

سبتمبر 2009

بكالوريوس، Marketing & Electronic Business

نيو زيلندا

College des Freres

يوليو 2006

يوليو 2006

الثانوية العامة أو ما يعادلها، Human Life Science

لبنان

Lebanese Baccalaureate

Skills

Corporate Advisory
Expert
Corporate Advisory
Expert
Student Services
Expert
Student Services
Expert
Training and Development
Expert
Training and Development
Expert
Educational Leadership
Expert
Educational Leadership
Expert
International Business
Expert
International Business
Expert
BUDGET PLANNING
Expert
BUDGET PLANNING
Expert
MARKETING & SALES
Expert
MARKETING & SALES
Expert
HIGHER EDUCATION MANAGEMENT
Expert
HIGHER EDUCATION MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
SCHOOLS & COLLEGES OPERATIONS MANAGEMENT
Expert
SCHOOLS & COLLEGES OPERATIONS MANAGEMENT
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert
VOCATIONAL TRAINING MANAGEMENT
Expert
VOCATIONAL TRAINING MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
STUDENT DATABASE ADMINISTRATION
Expert
STUDENT DATABASE ADMINISTRATION
Expert
Corporate Advisory
Expert
Corporate Advisory
Expert
Student Services
Expert
Student Services
Expert
Training and Development
Expert
Training and Development
Expert
Educational Leadership
Expert
Educational Leadership
Expert
International Business
Expert
International Business
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس

التدريب و الشهادات

الشهادات
Cause & Community – Introduction to Fundraising Certificate
Team building Certificate
Communication Skills Certificate
Foundation Certificate in Youth Mentoring
ISO Quality Systems Lead Auditor 9001
Nov 2019