Operations Manager
Colleges of Excellence
Total years of experience :14 years, 8 Months
International Technical Colleges Operations Manager
• Management of all support departments at the International Technical Colleges across Saudi Arabia (Operations, Staff Recruitment, Faculty Recruitment Student Affairs, Admissions, Registrations and IT).
• Undertaking gap analysis and standardization of college materials to be aligned with international bodies and pursing international accreditation.
• Analyses performance of the college through statistical analysis from students’ data grades and demographics.
• Creating of work flowcharts for staff to provide a definitive alignment of processes in each department.
• Training and mentoring of employees through provision of career pathways and internal trainings (customer service, leadership, marketing tools, student retention and attrition management).
• Establishment and monitoring of departmental KPIs geared towards college success.
• Setting up Student Affairs Department: Policies, Procedures, Handbooks.
• Supervise, train, and manage the newly hired Student Affairs staff.
• Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.
• Setting up Student Management Systems database and administer both attendance system and learning management system.
• Oversee the budget requirement of the Students Affairs office.
• Contact person with external stakeholders such as LWDD (Saudi Aramco), COE, TVTC, HRDF, Partnering companies.
• Drafting proposal for new program offerings and short courses to meet new clients requirements.
• Overseeing special programs (Aramco special ITC streams).
• Participate in institute activities that are geared toward improving student’s and sponsoring companies’ satisfaction and retention.
• Determines proposal concept by identifying and clarifying opportunities and
needs; studying requests for proposal (RFPs); attending strategy meetings.
• Direct proposal content from stakeholders, typically involving contributions
from marketing, academic, finance, and legal.
• Prepares budgets reflective of scope services in line with RPFs in
consultation with internal stakeholders and to meet client/project
requirements.
• Develops proposal by assembling information including project nature,
objectives/outcomes/deliverables, implementation, methods, timetable,
staffing, budget, standards of performance, and evaluation; writing, revising,
and editing drafts including executive summaries, conclusions, and
organization credentials.
• Management of all support departments on campus (Operations, Student Affairs, Admissions, Registrations and IT).
• Planning and supervision of marketing-related campaigns of the college.
• Planning, proposing and designing new diploma offerings and short courses.
• Undertaking gap analysis and standardization of college materials to be aligned with international bodies and pursing international accreditation.
• Creating of work flowcharts for staff to provide a definitive alignment of processes in each department.
• Training and mentoring of employees through provision of career pathways and internal trainings (customer service, leadership, marketing tools, student retention and attrition management).
• Main driver of the Operations Department in planning and ensuring cost effective operations.
• Responsible for partnerships of the college with companies and student placement for training and work.
• Establishment and monitoring of departmental KPIs geared towards college success.
• Strategically plan for annual student activities, operation timelines and student recruitment activities
• Provides counselling (career, academic or any personal concerns) for students
• Analyses performance of the college through statistical analysis from students’ data grades and demographics.
• Liaises with Academic Department to ensure support is provided to students and teaching staff.
• Liaison between the college and the corporate office and all external government organizations such as TVTC, COE, Ministry of Education, Chamber of Commerce, and HRDF.
• Prepares weekly reports, departmental reports and official reports for external audits of the college (Saudi Skills Standard, KPMG, CFBT, COE).
• Ensure alignment of processes in each department to the standards of Saudi Skills Standards and College of Excellence.
• Ensures quality of services provided across the college through timely evaluation and assessment.
• Ensures health and safety on campus through spearheading drills and health campaigns.
• Meet enrolment goals for assigned target recruitment areas.
• Speak publicly to individuals, groups on and off campus presentations
• Assist in the development and maintenance of the admissions office’s recruitment and marketing plan with the purpose of promoting the College’s visibility and general recruitment efforts.
• Assist in the development and execution of the college communication plan.
• Serve as a resource for faculty on issues related to administrative support.
• Supervise and manage the administrative support staff of the college.
• Develop and monitor statistical reports to enhance recruitment strategies, yield management, forecasting, and operational efficiency.
• Integration of e-Learning.
• Oversee the Students affairs office
• Oversee the budget requirement of the Admissions and Students Affairs offices.
• Act as liaison between the College and different stakeholders such as Ministry of Education, high schools, companies from the private sector and local communities.
• Participate in institute activities that are geared toward improving student’s satisfaction and retention.
• Responsible for organizing and executing all fundraising events and activities in coordination with the Fundraising Manager
• Negotiate and recommend sponsorship and events’ opportunities within partnership guidelines.
• Act as a Project Manager for new prospects to fundraising when assigned.
• Responsible for the preparation of the Project Details & Study / Project Implementation Plan and documentation of approved/assigned programs.
• Responsible for recommending incentive programs to encourage commitment of periodical donations especially from corporate community.
• Prepare presentations when needed
• Search for prospects and recommend new sectors to be targeted for donations.
• Administer occasional celebration programs.
• Handle tasks in support of overseas activities as assigned by the GM.
• Travel in support of overseas fundraising and P.R. activities.
• Develop, update and implement ISO procedures.
Counseling / advising / interacting with students and their parents.
• Market planning and budgeting for Middle East region.
• Executing all marketing activities in the Middle East Region.
• Developing relationships and submitting bids with Ministries of
Education, Cultural Missions and Educational Agencies.
• Communicating / interacting with local diplomatic missions,
government agencies, and local educational agencies.
• Providing assistance on homestay arrangements for Middle East students
who are basically very ‘unique’ in their requirements/demands.
• Undertaking marketing trips to the Middle East in order to boost student
enrolments from the region.
• Managing events conducted on campus - internal and external.
• Processing enrolment documentation and admissions.
Lebanese Baccalaureate