DEPARTMENT MANAGER
CMA CGM
Total years of experience :16 years, 7 Months
• Provide skilled leadership of 2 supervisors and 8 employees and oversee the daily Delivery Order release process including cash collection.
• Direct contact with customers & freight forwarders and communication with customs and port authorities to ensure all necessary documentation requirements are met.
• Oversee daily development of cost-effective processes and identify areas of opportunity to achieve all Key Performance Indicators (KPIs).
• Consistently develop new operational strategies and work in coordination with Customer Service, Logistics, and Documentation departments to assure accuracy and correct release of Delivery orders; has resulted in maximizing productivity levels and minimized errors.
• Integrate processes in the collection of multiple charges such as Freight, Local charges, Demurrage, Detention…; ensure payments of all charges are accurate and achieve all KPIs along with overseeing the daily billing of Demurrage and Detention charges.
• Successfully have built a communications environment that work together to ensure shipments processes align with all objectives, clearance processes, shipment status reports, and coordination of arriving shipments.
• Spearhead dynamic processes and lead direction on seized, auctioned, and abandoned cargo along with overseeing re-export process for unlicensed cargo and discharged shipments with missing clearance documents.
• Effectively draft the issuance of letters for customers’ clearance and port authorities on behalf of the carrier.
• Positioned as the only decision maker regarding value of container guarantee deposits to be placed by freight forwarders, enabling them to move company’s containers out of the port.
• Lead continuous improvements and identify areas of opportunity which has effectively increased the Demurrage and Detention revenue from
• Managing the selling process to external customers, including pricing contract negotiations.
• Maintaining relationships with top accounts and participating in sales calls.
• Identifying account needs, opportunities and key buying factors for existing customers, and formalizing those into account plans and strategies.
• Resolving customer complaints regarding sales and service.
• Developing local sales support tools and assisting in building individual customer strategies, including identification of up-selling opportunities.
• Pro-actively searching, qualifying, developing and engaging into new customer relationships.
• Visiting potential customers for new business.
• Identifying new markets and business opportunities.
• Web and application development.
• Software Quality assurance
• Visiting beta “testing” sites to evaluate software performance.
• Providing technical support during software installation or configuration.
• Managing the shift (up to 18 employees).
• Managing the opening/closing of the restaurant (depending on the shift).
• Controlling Inventory, Cash, Quality and Waste.
• Monitoring and managing maintenance issues.
• Managing customer expectations to improve the satisfaction.
• Dealing with customer complaints in a professional manner.
• Maintaining accurate stock control, including ordering, delivery checks, line checks and wastage.
• Preparing reports and other performance analysis documentation (P&L Report, End of Month Report, …)
Lebanese Official Baccalaureate in General Sciences. Full scores in Maths, Physics and Chemistry.