Mamuda Sultana

Project Management:
Undertaken projects to improve and transform the business processes, system and reporting.
Performed role as department champion to ensure successful implementation of Oracle ERP System with zero show stoppers.
Ensured successful transition of Outsourced Finance operations - Billing, Accounts Receivables and Cash Office.
Implementation of credit policies for the department
Successful automation of management reports with the support from IT department.
Drafted Standard Operating Procedures document for Business Unit to follow.
Design and successful implementation of Invoicing, Dunning and Contracts to Collection Process

Revenue Analysis:
Reconciliation of Consolidated Revenue and provide Management Information for CEO’s review.
Creating PowerPoint Presentations on Aging, Bad Debt, Account summaries and monthly revenue reports.
Discount analysis and review report for Director -Pricing and Yield.
Keeping track of department’s performance against budget (Track sales actuals against sales target).
Analysis of and bridging the gap between ERP reported Revenue figures against data of Actuals provided by Business Unit.
Support role in pricing structures for 2014 and 2015.
Identify risk areas and provide risk control measures.
Currently working towards providing event wise Profit & Loss statements.

Supervision of Accounts Receivables and Payables:
Supervision of accurate and timely invoicing as per business requirements.
Conduct random spot checks on invoices in order to ensure that company standards are met.
Conduct meetings with the Corporate Finance department to ensure accurate reporting on Aging, Collections, Top Debtors, etc.
Supervision of Collection process to consistently maintain the department Bad Debt below the budget.
Track Audit points on a monthly basis and work towards improving and modifying SOPs to resolve open issues.
Ensure all payables like refunds, commission and invoices are processed on a timely basis as per organizations policy.
Resolve escalated customer disputes and maintain excellent relations with clients while ensuring 100% customer satisfaction.
Maintaining a weekly and monthly Aging, collection and MIS reports.

Events Management:
Coordinating with Sales & Planning team for timely closure of events by ensuring all points on checklist are completed.
Provide event wise statement of accounts to the event organizers to ensure a clear outstanding of products and services charged and the outstanding dues.

Facilitate the collection of outstanding receivables from customers.
Handling client accounts in CRM.
Review, coordinate, follow up, submit and circulate aging analysis, statement of accounts to sales departments and debtors on a timely basis.
Ensure all supporting documents pertaining to the invoices are provided to the clients.
Maintaining a daily collection reports.
Weekly and monthly finance receivables reporting for higher management reviews.
Attend to external and internal customers complaints and resolve them through coordination with concerned parties.
Responsible for maintaining excellent working relationships with key accounts payable personnel in various companies.

Conducting telephone interviews/ surveys on behalf of different companies.
Managing a record of the interviews conducted.

Making transfers on behalf of the customers.
Maintaining records of customer’s transactions.
Contacting customers regarding the facilities on their credit cards.
Handling customer’s queries and complaints.