Manal Alameh

Global Petroleum Business & Trading Est is one of the successful businesses completely dedicated to offer clients with comprehensive solutions in all matters relating to talent management, sourcing, consultancy, and recruitment of human resources. Mainly recruiting for ADNOC group of companies in Oil & Gas sector

Duties & Responsibilities: As Human Resources Manager (Sept 2015- Oct 2019)

• Manage employee relations issues and serve as expert for more complex employee matters
• Prepare job descriptions and recruit for positions at all levels and source and screen candidates; conduct initial interviews and refer a diverse pool of qualified candidates to managers
• Coordinate employment offer process, including background check and recommending salary to be offered. Coordinate new hire paperwork from offer letter to on boarding payroll forms
• Conduct new-employee orientations; work with individual managers to ensure a comprehensive on-boarding process
• Manage employee immigration processes including tracking of visas, coordinating filings, employee communications, and coordinating with legal counsel
• Manage and coordinate HR activities as it pertains to UAE rules and regulations, policies and practices; collaborate with relevant staff on implementation
• Serve as subject matter expert on compliance and adherence to HR standard operating procedures; liaise with legal counsel as required
• Partner with Team leaders to develop HR programs that support organizational goals; implement, review and continuously improve HR services and processes
• Work with managers to identify performance goals and objectives, standards of measurement and accountability
• Develop and manage performance evaluation program to support staff progression and development; build capacity and coordinate training and development activities to promote individual staff development opportunities, including management and leadership development
• Conduct exit interviews to advise employee of benefit changes and ascertain feedback upon departure
• Develop, recommend, and implement HR policies and procedures; prepare and maintain handbook on policies and procedures and effectively communicate HR policies, procedures, programs and laws organization-wide
• Ensure all HR and Administrative regulatory filings are complete, timely and accurate
• Preparing and Participating with governmental tenders related to recruitment and training services

Was responsible of establishing the Human Resources Department to comply with the international standards of accreditation, HACCP and ISO and managing the overall Human Resources functions and staff development of 250 employees

Quality management:
• Creating all HR and continuous educational forms
• Creating job descriptions of different positions in the hospital
• Create the performance appraisal form, manage and monitor the executing of the performance appraisal system.
• Creating, monitoring and analyze different KPIs in the department.
• Create the policies and procedures of the HR department.
• Execute the yearly employees’ satisfaction surveys.
• Participating in different committees and audits.

Human resources planning & staffing:
• Manage the implementation of the recruitment policy, including selection and ensuring that recruitment practices are fair and consistent and comply with regulations and organizational good practice.
• Manage staff induction and probation in line with the hospital’s policy
• Get the recruitment needs from different department in the hospital
• Managing the recruitment process from advertizing to selection to hiring of internal staff.
• Conducting interviews and manage the interview process

Employee Relations:
• Ensure that all staff is aware of policies and procedures in place.
• Act as focal point for all initial queries from staff regarding policies and procedures.
• Monitor and advise on disciplinary and grievance matters in accordance with Al Hayat policies and procedures
• Receive employees complaints and help in finding the best solutions for them




HR Administration:
• Responsible of all the orientation process of new employees
• Ensure that the contract and all forms prior to employment are signed
• Explain and monitor procedure for employee medical check up
• Ensure that Job Description are signed for all staff and performance appraisals are done on time
• Controlling the HR system for leaves and attendance for all employees.
• Plans and administers policies and procedures relating to all phases of hospital personal activities in collaboration with Departments.
• Maintain the employees files and auditing them regularly

Staff Development & Training:
• Managing the staff development and continuous educational department
• Responsible of the staff development through continuous education and training.
• Coordinate and supervise all the continuous education process for staff
• Prepare and execute the hospital annual training plan
• Ensure that the performance management procedure is followed
• Conduct as trainer soft skills training and courses for all employees
• Performs related work as required

• Conduct specific sales and marketing training for the sales teams.
• Creating training outlines and materials. Preparing different management and soft skills training courses
• Preparing the monthly and yearly training schedule.
• Direct day-to-day management of the five companies’ sales team and marketing managers. (21 people)
• Receiving daily and monthly reports from marketing managers and sales representatives.
• Monitor, review and report on all marketing activity and results.
• Setting daily, monthly and yearly targets for each company of the group.
• Analysis of customer research, current market conditions and competitor information.
• Develop and execute marketing plans and programs, to ensure the Sales growth and image building of company’s services.
• Identifying target markets and developing strategies to communicate with them.
• Develop pricing strategy.
• Manage and coordinate all marketing, advertising and promotional staff and activities (creating brochures and advertising letters).
• Oversee firm’s electronic marketing efforts including supervision of Web site design and maintenance (e-marketing).
• Develop and administer marketing database which includes client and prospect information, mailing list applications, etc.
• Assisting in writing and editing sales and marketing materials, which include articles, presentations, white papers, and collateral.

• Teaching the basics of marketing for Students.
• Developing and monitoring practical sales training (field training) for students on the different aspects of sales and customers behaviors.