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منال المحمد, Infection Control Intern

منال المحمد

Infection Control Intern·King Khalid University Hospital

Saudi Arabia

High school or equivalent, برنامج التمريض

Work experience

Total years of experience: 7 years, 1 months

Infection Control Intern

January 2025 - January 2025

King Khalid University Hospital

Riyadh, Saudi Arabia

January 2025 - January 2025

• Monitored compliance with infection prevention and healthcare safety standards.
• Participated in infection control audits, reporting, and compliance monitoring.
• Assisted in implementing infection prevention policies across healthcare units.
• Supported safety initiatives aimed at reducing infection transmission risks.
• Delivered hand hygiene and infection control awareness sessions for staff.
Company industry:
Medical Hospital

Customer Service Supervisor

January 2022 - January 2025

Tiara Group

Riyadh, Saudi Arabia

January 2022 - January 2025

• Supervised daily customer service operations and monitored team performance.
• Resolved customer complaints efficiently, achieving a 95% satisfaction rate.
• Trained staff on hospitality systems to improve operational accuracy and efficiency.
• Enhanced customer experience through standardized service procedures and follow-up.
• Managed VIP requests while maintaining confidentiality and service quality standards.
Company industry:
Other Business Support Services

Room Service Operator

January 2021 - January 2022

Hilton Garden Inn Financial District

Riyadh, Saudi Arabia

January 2021 - January 2022

• Handled 40-60 guest requests and complaints daily with prompt response times.
• Delivered professional room service support to more than 30 guests daily.
• Coordinated VIP and special guest requests with timely and accurate execution.
• Supported daily operational activities to improve efficiency and reduce delays.
• Collaborated with operational teams to ensure smooth guest service delivery.
Company industry:
Hospitality & Accomodation

Marketing Assistant & Customer Service Representative

December 2020 - January 2021

CEC Company – Ministry of Housing

Riyadh, Saudi Arabia

December 2020 - January 2021

• Assisted more than 250 customers daily with inquiries and service support.
• Supported marketing campaigns promoting Ministry of Housing projects and services.
• Followed up on customer requests and resolved operational concerns efficiently.
• Improved customer communication through timely coordination and follow-up.
• Supported departmental objectives in customer service and marketing operations.
Company industry:
Telemarketing

Room Service Operator

January 2020 - December 2020

Vittori Palace Hotel

Riyadh, Saudi Arabia

January 2020 - December 2020

• Responded efficiently to guest requests during the hotel soft opening phase.
• Delivered high-quality room service aligned with hospitality service standards.
• Supported operational activities to maintain workflow efficiency and service quality.
• Coordinated special guest requests and ensured timely service delivery.
• Contributed to improving guest satisfaction during hotel opening operations.
Company industry:
Hospitality & Accomodation

Patient Care Assistant

January 2015 - December 2016

King Fahad Medical City

Riyadh, Saudi Arabia

January 2015 - December 2016

• Monitored vital signs for 20-30 patients daily with accurate documentation.
• Supported patient safety and basic healthcare procedures during daily shifts.
• Assisted healthcare teams in monitoring patient conditions and care needs.
• Contributed to improving quality of care through continuous patient follow-up.
• Maintained compliance with healthcare safety standards and clinical procedures.
Company industry:
Medical Hospital

Education

King Saud Medical City

June 2025

June 2025

High school or equivalent, برنامج التمريض

Saudi Arabia

Saudi Electronic University

January 2025

January 2025

Bachelor's degree, Public Health

Saudi Arabia

University of South Australia

January 2019

January 2019

Higher diploma, العلوم الصحيه

Saudi Arabia

Skills

COMPLEX PROBLEM SOLVING

Intermediate

CUSTOMER SERVICE

Intermediate

ELECTRONIC DATA INTERCHANGE

Intermediate

INFECTION CONTROL

Intermediate

OPERATIONS

Intermediate

PATIENT SAFETY

Intermediate

PUBLIC HEALTH

Intermediate

QUALITY IMPROVEMENT

Intermediate

QUALITY MONITORING

Intermediate

TEAM LEADERSHIP

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Leadership and Team Development Certificate
Online Diploma in Leadership and Management
First Aid Certificate
Academic English Level 4
Central Sterilization Service Department (CSSD) Online Course
Infection Control Basic Mandatory Course for Clinical Staff
Public Health Specialist
Nursing Program

Hobbies and interests

استخدام برامج Microsoft Office وإعداد العروض التقديمية