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Manal Ameen, Head of HR

Manal Ameen

Head of HR·Consolidated Retail LTD

Egypt

Bachelor's degree, English Literature

Work experience

Total years of experience: 20 years, 6 months

Head of HR

August 2022 - Present

Consolidated Retail LTD

Cairo, Egypt

August 2022 - Present

• Successfully managing the complexities of HR operations for a diverse retail network of 1, 000+ employees spanning 80 stores for 7 brands, head office, and warehouses, addressing the unique challenges of multi-location and multi-brand HR management
• Developing and implementing HR strategies that support the company's overall business goals, including talent acquisition, retention, and development.
• Overseeing the full recruitment cycle, from sourcing and screening to interviewing, hiring, and onboarding, ensuring a consistent brand image and positive candidate experience. This often includes managing seasonal hiring needs.
• Managed employee relations, addressed grievances, conducted investigations, and ensured compliance with labor laws and regulations. Fostering a positive and inclusive workplace culture.
• Developing and administering competitive compensation and benefits programs that attract and retain top talent.
• Designing and implementing training programs to enhance employee skills, product knowledge, and customer service.
• Managing the HR budget effectively.
• Leading and mentoring a team of HR professionals.

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Head of HR

January 2018 - July 2022

Concrete for Ready-Made Garments

Cairo, Egypt

January 2018 - July 2022

• Managed all HR functions (recruitment, compensation &
benefits, payroll, learning & development, personnel & OD)
for Concrete Ready-Made Garments, encompassing retail
stores, head office, and the factory (e.g., team of X
employees).
• Led the recruitment process for all departments, ensuring
timely hiring of qualified personnel.
• Developed and implemented compensation and benefits
programs that attract and retain top talent.
• Administered payroll and ensured accurate and timely
payments.
• Designed and delivered training programs to enhance
employee skills and knowledge.
• Oversaw employee relations and organizational
development initiatives, fostering a positive work
environment

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

HR Manager

June 2014 - December 2017

Abou Ghaly Motors

Cairo, Egypt

June 2014 - December 2017

• Managed and maintained organizational structure,
including updating hierarchy charts and developing
comprehensive job descriptions across all levels.
• Contributed to developing and implementing ERP systems,
workflow optimization, and quality standards.
• Developed and executed annual manpower plans aligned
with company priorities and budgets.
• Managed full-cycle recruitment processes, from sourcing
and screening (CV review, interviews, candidate evaluation)
to offer negotiation, and onboarding for all managerial
levels.
• Developed and maintained a proactive talent
pipeline/database to anticipate future hiring needs.
• Conducted market research to identify cost-effective
recruitment channels and optimize job placements.
• Designed, implemented, and evaluated comprehensive
training programs, including training needs analysis,
budget management, scheduling, and post-training
assessments.
• Addressed employee inquiries and resolved complaints
promptly and effectively, fostering a positive work
environment and maximizing employee satisfaction.
• Managed employee relations, including handling loan
requests, employee custody issues, investigations, and
disciplinary actions, ensuring compliance with company
rules and legal regulations.

Company industry:
Automotive Dealership & Distributor
Job role:
Human Resources and Recruitment

Regional Lead Recruiter – MENA

January 2008 - January 2014

Alshaya Group – Retails Division

Al Kuwait, Kuwait

January 2008 - January 2014

• Managed full-cycle recruitment for a designated business
area, from manpower planning and vacancy advertising to
onboarding and new hire administration, ensuring timely
staffing for critical business needs, including new store
openings.
• Collaborated with Recruitment Managers, HR Business
Partners, and Line Managers to define manpower
requirements, develop targeted recruitment strategies
(local, GCC/Middle East, and international), and ensure
alignment with business objectives.

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Recruitment Consultant

September 2006 - December 2007

People Plus

Cairo, Egypt

September 2006 - December 2007

• Partnered with clients to understand their hiring needs and
develop effective recruitment strategies, resulting in
successful placements that met both client and candidate
expectations.
• Developed comprehensive job descriptions that accurately
reflected client requirements and attracted qualified
candidates.
• Managed full-cycle recruitment processes, including
sourcing, screening (application/resume review and
telephone screening), interviewing (assessing soft skills,
leadership skills, and experience), offer negotiation, and
candidate placement.
• Efficiently managed a high volume of candidates and
diverse client portfolios, ensuring timely communication
and a positive experience for all stakeholders.
• Conducted in-depth interviews to evaluate candidates
communication, interpersonal, leadership, assertiveness,
and decision-making skills, ensuring alignment with client
requirements.
• Presented clients with qualified shortlists of candidates
and coordinated follow-up interviews to facilitate the
hiring process.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Telemarketer & Customer Service

August 2005 - August 2006

Bayt.com

Al Kuwait, Kuwait

August 2005 - August 2006

• Identify qualified prospects and convert these prospects
into new clients.
• Responsible for making cold calls to prospective clients,
informing them about Bayt.coms services, and assessing
their vacancies needs.
• Build and maintain an excellent relationship with the
clients.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Education

The Higher Institute for Languages

June 2005

June 2005

Bachelor's degree, English Literature

Egypt

Skills

Interpersonal and coaching
Expert
Interpersonal and coaching
Expert
TALENT MANAGEMENT
Expert
TALENT MANAGEMENT
Expert
SELF MOTIVATION
Expert
SELF MOTIVATION
Expert
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
HUMAN RESOURCE MANAGEMENT
Expert
HUMAN RESOURCE MANAGEMENT
Expert
Talent assessments
Expert
Talent assessments
Expert
Interviewing
Expert
Interviewing
Expert
Recruiting and selection techniques
Expert
Recruiting and selection techniques
Expert
Training and development
Expert
Training and development
Expert
Proficient communicator
Expert
Proficient communicator
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Coaching Leaders
Expert
Coaching Leaders
Expert
Coordinating Special Events
Expert
Coordinating Special Events
Expert
Planning
Expert
Planning
Expert

Languages

English
Expert
Arabic
Expert