manal younes

Agent cargo·WFS (Worldwide Flight Service Inc.)

Canada

Bachelor's degree, Administration And Social Sciences

Work experience

Total years of experience: 15 years, 6 months

Agent cargo

April 2025 - Present

WFS (Worldwide Flight Service Inc.)

Montreal, Canada

April 2025 - Present

The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Company industry:: Airlines

Special Education Teacher

January 2015 - Present

NGO "Phenix"

Beirut, Lebanon

I found this job using Bayt.com

January 2015 - Present

Preparation of educational programs monthly
Preparing of different activities of special groups considering their need and capacity
Preparing of educational game (visual, sensorial)
Preparing internal game outside to ( public garden, natural places)
Preparing activities to develop their autonomy with person who has slow difficulty (shopping)
Preparing session to show their right and their needs in society

Participation in the scientific activities of the conference:
Medicine, Psychotherapy and Cultural Transmission

LUNAPIEI - LIBAN
31 October & 1 November 2014

Handicap Mental and Sexuality Lived experience, scientific & ethical reflexion

Almana Group - Doha Qatar.
01 October 2011 - 2 Months

Undertook an internship with Almana Group, HR & Administration Departments with involvement in the following activities;

Human Resources Administration
•Oracle HRMS - Arabic Letters
•Core HR For Visit, Family Visas, etc.
•Payroll

Company industry:: Non-profit Organization
Job role:: Support Services

Customer Service Agent

September 2023 - May 2025

Airway Interline

Montreal, Canada

September 2023 - May 2025

• Assisted passengers, including unaccompanied minors and people needing wheelchair support; provided guidance and made necessary announcements during operations
• Checked in passengers using a computer system and ensured accurate documentation
• Ensured tasks were performed according to company-specific procedures and policies
• Maintained a professional image at all times and adhered to the company’s uniform standards

Company industry:: Airlines

Administrative Assistant

November 2022 - October 2023

Amcor

Montreal, Canada

November 2022 - October 2023

- Answering and directing phone calls and emails
- Greeting visitors and managing front desk reception;
- Scheduling and coordinating meetings, appointments, and travel arrangements;
- Creating, editing, and formatting documents, reports, and presentations.
- Preparing invoices or purchase orders.
- Ensuring company policies and procedures are followed;
- Using software such as Microsoft Office (Word, Excel, Outlook, PowerPoint).

Company industry:: Consumer Packaged Goods Manufacture

Project Coordinator

March 2015 - November 2021

Association Phenix

Beirut, Lebanon

I found this job using Bayt.com

March 2015 - November 2021

- Maintaining and monitoring projects plans, project schedules, work hour, budgets;
- Organizing, attending an participating in stakeholder meetings;
- Noting and following important decisions from the meetings;
- Ensuring project deadlines are met;
- Determining project changes;
- Create a project management calendar for fulfilling each goal and objective.

Company industry:: Administration Support Services
Job role:: Administration

call centre

January 2008 - January 2011

red telecom

Lviv, Ukraine

January 2008 - January 2011

based in Ukraine, with business in telecommunication sales & services covering Ukraine, Switzerland & France. My job role was dual types wherein I attended customer & client calls & also have the details translated into reports for the concerned heads. My job profile was as follows;

•Telecommunication with existing customers / existing clients
•Search & develop new customer base
•Translation from French to Ukrainian

Café -Bar - Restaurant
Teatralne - L’viv, Ukraine

Company industry:: Call Centers & Customer Care Outsourcing
Job role:: Customer Service and Call Center

Reataurant supervisor

January 2007 - January 2008

Theatralne

Lviv, Ukraine

January 2007 - January 2008

Its a great place for banquets, receptions, childrens parties, business lunch/dinner. My duties were:

•greets customers
•take order
•banquet service
•offer delicious drinks from our wine list

Lebanese Restaurant
Café - Bar Rafael & than Strilets
2005 - 2007
It’s the first Lebanese restaurant at L’viv which stars present Lebanese kitchen with and hookah. My role was:

•greats customers
•supervise staff& keep order on the kitchen and the bar
•take orders from suppliers & enter to the system Managing stores (PO, SO)
•recruit new staff
•daily report to the owner

Company industry:: Catering, Food Service, & Restaurant

Education

Lebanese University

May 2022

Bachelor's degree, Administration And Social Sciences

Lebanon

My second high education

Ivan Franco National University of L’viv

January 2010

Bachelor's degree, International Relations

Ukraine

Department of Diplomatic & Consular Service Completed in

Skills

Adobe Photoshop

Expert

Adobe Photoshop

Expert

Administration

Expert

Administration

Expert

TRANSLATION

Expert

TRANSLATION

Expert

Administration

Expert

Administration

Expert

Child care

Expert

Child care

Expert

Organization

Expert

Organization

Expert

Patience

Expert

Patience

Expert

Lessons planning

Intermediate

Lessons planning

Intermediate

First aid

Intermediate

First aid

Intermediate

Creativity

Expert

Creativity

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER RELATIONS

Expert

SALES

Expert

SALES

Expert

TELECOMMUNICATIONS

Expert

TELECOMMUNICATIONS

Expert

HUMAN RESOURCES

Intermediate

HUMAN RESOURCES

Intermediate

LETTERS

Intermediate

LETTERS

Intermediate

MANAGEMENT

Intermediate

MANAGEMENT

Intermediate

ORACLE

Intermediate

ORACLE

Intermediate

PAYROLL PROCESSING

Intermediate

PAYROLL PROCESSING

Intermediate

SCIENTIFIC

Intermediate

SCIENTIFIC

Intermediate

Adobe Photoshop

Expert

Adobe Photoshop

Expert

Administration

Expert

Administration

Expert

Languages

Arabic

Level: Expert

English

Level: Expert

French

Level: Expert

Russian

Level: Expert

Ukrainian

Level: Expert

manal younes

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Work experience

Agent cargo

Special Education Teacher

Customer Service Agent

Administrative Assistant

Project Coordinator

call centre

Reataurant supervisor

Education

Lebanese University

Ivan Franco National University of L’viv

Skills

Languages