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تم إلغاء حظر المستخدم بنجاح
Manale حداد, Marketing Specialist

Manale حداد

Marketing Specialist ·Ibdaa MicroFinance

لبنان

بكالوريوس, Marketing

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 8 أشهر

Marketing Specialist

مارس 2015 - حتى الآن

Ibdaa MicroFinance

بيروت، لبنان

مارس 2015 - حتى الآن

• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.
• Prepares marketing reports by collecting, analyzing, and summarizing sales data.
• Supports branches by providing, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Finalizing the marketing material to support our team (Brochures, Flyers, Giveaways, Posters, Banners…)
• Researches competitive products by identifying and evaluating product characteristics, market share, and advertising; maintaining research databases.
• Plans meetings by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
• Monitors budgets by comparing and analyzing actual results with plans
• Updates job knowledge by participating in educational opportunities; reading trade publications.
• Handling the Complaint section based on Bank of Lebanon circulation. Receiving all complaints, taking care of Ibdaa clients and keep them satisfied. Send monthly and occasionally reports to the General Manager and the OM
• Call center supervision. Planning for outbound campaigns, handling the reporting section. Dividing the job between the agents and supervising them.

مجال الشركة:
الاستشارات المالية والاقتصادية
الدور الوظيفي:
التسويق والعلاقات العامة

Media Relations Manager

فبراير 2014 - حتى الآن

Cornerstone Public Relations

لبنان

فبراير 2014 - حتى الآن

• Running the A-to-Z show when it comes to anything related to relations with all sorts of media.
• Developing and updating the database of media connections in all media fields (publishers, magazines, newspapers, TVs, radio stations, programs, websites, blogs, etc...).
• Developing and maintaining close professional relations with key media person.
• Propose any activity or initiative that helps consolidate and reinforce CPR's relations with media.
• Handle the relation with media wherever it comes to sharing press reports and following up till making sure everything needed for our clients is done and covered.
• Be present in events taking place in the city and managing to develop connections with the media present over there (that's one way of getting closer to them).
• Developing press reports after every activity.
• Developing media exposure strategies for clients and in-house companies.

مجال الشركة:
الإعلان
الدور الوظيفي:
التسويق والعلاقات العامة

Marketing And sales coordinator

أكتوبر 2011 - فبراير 2014

Soft Flow

بيروت، لبنان

أكتوبر 2011 - فبراير 2014

- To do calling into CRM data base -Schedule appointments for sales representative to meet with prospective customer or for customers to attend sales presentations. -Obtain customer information such as name, address and reactions of prospects contacted. -Record names, addresses, purchase and reaction of prospects contacted. -Update the senior s about documenting and informing the team leader with current trends of the customer calls. -Train and inform customers for trouble shooting customer queries and complaints -Adjust sales script to better target the needs and interests of specific individuals.
-Planned for a social media campaign.
-Create a calendar in order to be successful

• Develop and implement the sales and marketing plan

• Oversee and analyze sales of IT services and solutions (advanced infrastructure, security, backup and disaster recovery) as well as business solutions (Business Intelligence, CRM and SharePoint)

• Build and maintained strong relationships with key accounts and vendors (Microsoft, Symantec, Citrix)

• Develop and supervise the execution of various marketing programs

• Present Microsoft Products and explain the licenses agreements types.
• Study Customer Cases with technical members and providing the right solutions.
• Preparing Assessment, Proposal and follow up with Customer.
• Presenting the different solutions to clients.
• Schedule the meetings with clients and presenting the company solutions.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

Arab Open University

يوليو 2012

يوليو 2012

بكالوريوس، Marketing

لبنان

المعدل التراكمي (نقاط): 2.8 من 4

المعدل التراكمي (نقاط): 2.8 من 4

Skills

Customer Service
Expert
Customer Service
Expert
Marketing Mix
Expert
Marketing Mix
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Customer Service
Intermediate
Customer Service
Intermediate
Marketing Mix
Expert
Marketing Mix
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert

اللغات

العربية
متمرّس
الفرنسية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Selling Skills
Nov 2014

التدريب
Build You Business
Silatech
Jun 2015
Microfinance Financial Services For Youth Training Program
SilaTech
Jun 2015
Intellectual Property Potection
Grant Thornton Alyan IP Group
Jun 2015
VMware Sales Professional Program
Aptec
May 2013
Sales Pedigree Program
Wydner Coaches
Jun 2013