Manar Helal, Network Administrator

Manar Helal

Network Administrator

Centro Global Solutions

Location
Egypt - Cairo
Education
Bachelor's degree, Electrical communication-computer department
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

Network Administrator at Centro Global Solutions
  • Egypt - Cairo
  • My current job since February 2013

 Securing network system by establishing and enforcing policies, and defining and monitoring access.
 Capacity management and audit of IP addressing and hosted devices within data centres
 Support and administration of firewall environments in line with IT security policy.
 Troubleshooting wide area networks, servers and routers, local area networks, VPN, firewall and switches.
 Model and forecast LAN traffic to ensure sufficient capacity is in place to meet growth.
 Analyze all security problems on network and develop new technologies to cater it.

Support Professional Agent (part time ) at Stream International Global Services
  • Egypt - Cairo
  • May 2011 to February 2013

 Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
 Setting up new user’s accounts and profiles and dealing with password issues.
 Responding within agreed time limits to call-outs.
 Working continuously on a task until completion (or referral to third parties, if appropriate .
 Prioritising and managing many open cases at one time.
 Talking staff/clients through a series of actions over the telephone to help set up systems or resolve issues.
 Installing and configuring the Satellite radio hardware applications.
 Monitoring and maintaining computer systems and networks.

Technical support Engineer at Blumax Engineering consultancy
  • Egypt - Cairo
  • November 2010 to April 2011

 Places hardware into production by establishing connections; entering necessary commands.
 Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
 Maintains system capability by testing computer components
 Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
 Evaluates system potential by testing compatibility of new programs with existing programs.
 Evaluates expansions or enhancements by studying work load and capacity of computer system
 Working on all Surveillance systems ( CCTV - Detection-time attendance&Access Controlling -Barriers - Blockers - Parking ).

Education

Bachelor's degree, Electrical communication-computer department
  • at faculty of engineering shoubra,benha university
  • July 2010

video and radio building training (signal transmission)

High school or equivalent, scientific
  • at elsalam experimental language school
  • June 2005

Best superior student award

Specialties & Skills

Data Network
SQL Server
Microsoft tools
Windows 7
Java Script
My SQL oracle 10 g
Windows XP,Vista,7
MS office 2010/2013[Word,Powerpoint,Excel,Access,Outlook]
ALL Surveillance systems
Interpersonal skills
c# // c++

Languages

Arabic
Expert
English
Expert
French
Beginner

Memberships

American Chamber of commerce in egypt
  • Engineer
  • April 2010
Egyptian Syndicate of Engineers
  • Engineer
  • August 2010

Training and Certifications

CCNA (Certificate)
Date Attended:
May 2015
Valid Until:
May 2018
(Certificate)
Date Attended:
March 2010
Java jdk (Certificate)
Date Attended:
July 2007
Valid Until:
October 2007
c++ /HTML/JAVA SCRIPT (Certificate)
Date Attended:
August 2008
Valid Until:
October 2008
Internet Services (Certificate)
Date Attended:
March 2013
Valid Until:
April 2013
Project management (Certificate)
Date Attended:
March 2010
Valid Until:
July 2010
soft and commuincation skills (Certificate)
Date Attended:
May 2011
Valid Until:
June 2011
Antenna setting (Certificate)
Date Attended:
July 2007
Valid Until:
August 2007

Hobbies

  • Sports,Travel