Assistant Manager
TATA Consultancy Services
Total years of experience :11 years, 9 Months
Awarded GE MEA Sparkle - Innovista 2020 Award. Awarded Great Contribution certification for support during "Eid Holidays Period" GE Project FY 18-19. Managing Travel and living Customer team operation and evaluation process.
o Awarded Excellent Contribution in "FY 17-18"
Led Travel and Living, Customer Service operations
of two processes and 14 employees.
Developed and adhered to a strategy to increase
and maintain the accuracy of the Customer
service team.
Held weekly employees meetings to take feedback
and provide updated training.
Managed and trained two future leads within the
process.
Process Improvements and Lean Projects.
Managed & Validated & delivered Delinquency
reports.
Managed the Work Flow process for GE clients
around the world.
Provided one-on-one training for team members
along with a training material for business process.
Analyzing issues of internal and external clients and
providing effective resolutions and ensure
compliance to timeframe.
Managed finalizing telecom offers & promotions presented by Marketing within CITC rules and regulations.
Reported ICT indicators and SANR for the number allocations for each service.
Validated QoS Quality of Service report.
Draft complaint letters to CITC for any actions madeby competitors that violate CITC rules and regulations of competition.
Provided One-on-One summer training for fresh graduate.
Graduation Project study on electricity and its effect on Economy.