منار حاج عيد

closely with the HR Relationship & administration Director I was heading the administration team and overlooking the day to fay functionalities pertaining to the data base administration.
Key Responsibilities:

•Supervises administrative functions of the Administrative department and provide the necessary administrative support and assistance to other departments.
•Supervises duties of all administrative staff within the department and monitor distribution of work to ensure effective resource utilization
•Managing the SWAT Team while Liaising with Clients.
•Monthly schedule co-ordination, holiday entitlements etc.
•Weekly / Monthly Activity and Income Reports.
•Time Keeping and ensuring activities are dealt within a timely manner
•Customer complaints - resolving any customer issues relating to the process or the department.
• Training of staff within the department and other departments if and when required.
• Providing system support to Sales and other Divisions.

Headed a fully-fledged team of Tele-marketers on various campaigns to bring high revenues to the company. Was able to ensure that tem targets were achieved continuously, which enabled the company to bring in new projects. Highly involved in training and team building to ensure that Agents were giving there 100% as all times.
Key Responsibilities:

•In Charge of Creating Team work within the Campaign.
•Creating an atmosphere of productivity and discipline.
•Coordinating with the higher management regarding Campaign related issues.
•Corresponding with Client and producing Campaign specific reports.
•Training of new Agents,
•In charge all operations inbound and outbound