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تم إلغاء حظر المستخدم بنجاح
منار عيسى, Senior Marketing Executive

منار عيسى

Senior Marketing Executive·Hassan’s Optician,

الكويت

بكالوريوس, علوم سياسية واقتصاد

الخبرة العملية

مجموع سنوات الخبرة: 14 سنوات, 6 أشهر

Senior Marketing Executive

يناير 2024 - حتى الآن

Hassan’s Optician,

الفراوانية، الكويت

يناير 2024 - حتى الآن

• Managed end-to-end social media strategy, increasing follower engagement and brand
visibility across multiple platforms.
• Monitored marketing KPIs, analyzed performance data, and optimized campaigns to
maximize ROI and brand performance.
• Collaborated on brand development projects, including new product launches, visual
identity updates, and campaign messaging.
• Campaign Management; manage a variety of end to end marketing campaigns to drive
awareness and leads. Youll be involved in the planning, segmentation, creative and
execution.
• Think of ways to improve ROI in all campaigns initiatives (digital and offline)

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التسويق والعلاقات العامة

Marketing Coordinator

نوفمبر 2020 - ديسمبر 2023

Mcdonalds

الكويت، الكويت

نوفمبر 2020 - ديسمبر 2023

 Marketing:
• Creating content, including text posts, videos and images for use on social media
• Promoting products, services and content over social media, in a way that is consistent with an organization’s brand and social media strategy
• Scheduling social media posts on social media platforms
• Interacting with customers and dealing with customers’ inquiries
• Developing new social media strategies and campaigns
• Collaborating with colleagues from across marketing departments to ensure branding is consistent.
• Meeting with clients and other stakeholders (such as social media influencers). These meetings may involve pitching potential marketing campaigns.
• Identify customers’ needs and recommend new topics
• Maximize consumer engagement with marketing content
• Share insights on competitor marketing content
• Encourage collaboration to unify marketing output
• Collaborate across teams to determine and solve campaign objectives
• Promote company offerings to reach new audiences
• Assisting the creative team with the design of promotional materials.
• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives

 Local Store Marketing:

• Month End Reports.
• Handle daily overall tracking of market-wide promotions.
• Handle booth turnover at different shifts.
• Increase the restaurant’s presence and involvement in the community.
• Set the restaurant apart from your competition.
• Bring local personalities to national promotions.
• Use local events and traffic generators to build sales and transactions, improve restaurant profitability, and increase the community’s awareness of the restaurant and the promotions.
• Promotion execution.
• Crew communication and motivation.
• Preparation for Promotion.
• Zone Message Management.
• Community relationships.
• Grand openings and Re-openings planning.
• Stores performance.







 CRM:
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with operations in the organization to plan strategically.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Build customer relationships.
• Manage customer communications.
• Improve customer care.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
التسويق والعلاقات العامة

CRM & Social Media Supervisor

يناير 2020 - يناير 2023

McDonald’s,

الفراوانية، الكويت

يناير 2020 - يناير 2023

• Directed CRM and social media strategies to increase customer retention and brand affinity.
• Created compelling digital content, planned and scheduled campaigns, and managed brand
voice across platforms.
• Initiated data-driven marketing improvements, collaborated with cross-functional teams,
and spearheaded local marketing initiatives.
• Led monthly performance reports and coordinated nationwide promotional execution.
• Strengthened customer loyalty by improving service response time and personalizing
communications.

مجال الشركة:
المطاعم وخدمات الطعام

Marketing Coordinator

أكتوبر 2017 - نوفمبر 2020

cozmo entertainment

السالمية، الكويت

أكتوبر 2017 - نوفمبر 2020

• Provides office services by implementing administrative systems, procedures, and policies; monitoring administrative projects; maintaining suggestion programs.
• Provides business administrative duties to ensure office processes run smoothly. Manages employee documentation, daily activities, and employee-related functions.
• Tasks related to the CEO such as, meeting scheduling, minutes of meetings, letter drafting, quotations follow up, contracts, translation Arabic to English and English to Arabic.
• Tasks related to the HR such as, tracking employee residency expiry and renewal updates and follows up, violations ... etc.
• Tasks related to the Admin such as, branches contracts and insurance, keeping track of branches contract’s expiry, legal documents follow up, updating license into document management system, shipment documents preparation, keeping tracking of expiry (license, insurance, contracts ...etc).
• Any related work to the management in required.
• Preparing the contract.
• Send it by (WhatsApp or Email) to the costumer for approval.
• Raise the ticket on the Help Desk with full details.
• Send a calendar with the event date and contract.
• Send the contract by WhatsApp on BM group.
• Coordinate with the event coordinator and the branch if there’s any requirement regarding the event.
• Social media daily posts and covering the events running in the branches such as Instagram, Snapchat, and Facebook.
• Calling the customer for event feedback.
• Send emails, WhatsApp our packages for corporate and schools and call them to follow up.

مجال الشركة:
الألعاب والترفيه
الدور الوظيفي:
التسويق والعلاقات العامة

Management & Marketing Coordinator

يناير 2017 - يناير 2020

Cozmo Entertainment Co,

السالمية، الكويت

يناير 2017 - يناير 2020

• Managed marketing operations including event planning, promotional execution, and
community outreach.
• Created and published daily social media content, aligned with branding objectives and
campaign goals.
• Provided administrative and HR support, coordinated between departments, and enhanced
internal communications.
• Ensured seamless event delivery by managing logistics, contracts, and client
communications.

مجال الشركة:
الترفيه
الدور الوظيفي:
التسويق والعلاقات العامة

Manager Assistant

يناير 2014 - يناير 2017

Senyar Int. Real Estate Co,

شرق، الكويت

يناير 2014 - يناير 2017

• Promoted real estate listings through digital channels and organized marketing campaigns.
• Provided executive support, managed client relationships, and coordinated legal
documentation.
• Developed strong communication channels between clients, stakeholders, and project
teams.

مجال الشركة:
العقارات
الدور الوظيفي:
إدارية

سكرتارية تنفيذية

مارس 2014 - يونيو 2014

O&G Engineering Company

الأحمدى، الكويت

مارس 2014 - يونيو 2014

Responsible for supporting high-level executives and management or entire departments. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests.

مجال الشركة:
النفط والغاز
الدور الوظيفي:
سكرتارية

سكرتارية

فبراير 2013 - فبراير 2014

Al - Farooqi Engineering Consultants

الفراوانية، الكويت

فبراير 2013 - فبراير 2014

Being a part of this company to help all engineers doing their work such as preparing the official book and documents need to start working on any project and keep update every day with the engineers and follow up their works on projects and doing any required tasks from them, plus meet with the clients and help them to know everything if they want to deal with our company to start a project and follow up with them if we need any official paper to start work, Plus the entire secretary tasks for office need, In addition follow up with the customer needs & requirements as customer service and also follow up & coordinate with the all the engineer staff in the company.

مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
سكرتارية

operation officer

ديسمبر 2011 - مارس 2012

Jamalon

عمان، الأردن

ديسمبر 2011 - مارس 2012

handle the book order from the moment of order the book by the customer till the customer deliver the books, plus the HR department plus management

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الموارد البشرية والتوظيف

operation

ديسمبر 2011 - مارس 2012

Jamalon

عمان، الأردن

ديسمبر 2011 - مارس 2012

Handle the book order from the moment of order the book by the customer till the customer deliver the books, plus the HR department

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

secretary

مارس 2011 - نوفمبر 2011

vote magazine

الكويت، الكويت

مارس 2011 - نوفمبر 2011

VOTE is monthly magazine that showcases the recent topics that are being circulated in the Kuwaiti community.
Featuring exclusive interviews and articles that focus on candidates from all different election circles, political, social, educational and economical figures in the region. As well as recent events occurring that relate to these fields.

مجال الشركة:
الصحافة
الدور الوظيفي:
الإدارة

التعليم

applied science university

يونيو 2010

يونيو 2010

بكالوريوس، علوم سياسية واقتصاد

الأردن

المعدل التراكمي (نسبة مئوية): 80.4%

المعدل التراكمي (نسبة مئوية): 80.4%

Applied Science Private University

يناير 2010

يناير 2010

بكالوريوس، Science

الأردن

Skills

Social Events
Expert
Social Events
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Community Marketing
Expert
Community Marketing
Expert
Public Relations
Expert
Public Relations
Expert
Excellent at handling Microsoft Office (Word, Excel, Power Point)
Intermediate
Excellent at handling Microsoft Office (Word, Excel, Power Point)
Intermediate
Event planning
Expert
Event planning
Expert
Marketing Strategy
Intermediate
Marketing Strategy
Intermediate
Content creation
Expert
Content creation
Expert
Marketing
Expert
Marketing
Expert
Campaign planning
Intermediate
Campaign planning
Intermediate
Marketing calendar
Intermediate
Marketing calendar
Intermediate
Writing
Expert
Writing
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Copywriter
Intermediate
Copywriter
Intermediate
Materials
Expert
Materials
Expert
Negotiation
Expert
Negotiation
Expert
Marketing Communications
Expert
Marketing Communications
Expert
Marketing Mix
Intermediate
Marketing Mix
Intermediate
Marketing Management
Intermediate
Marketing Management
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Social Events
Expert
Social Events
Expert
Community Marketing
Expert
Community Marketing
Expert
Public Relations
Expert
Public Relations
Expert

اللغات

الانجليزية

متوسط

التدريب و الشهادات

التدريب
Diplomatic Language
Center for Research and Consultancy, University of Jordan
Jun 2008
training in Secretariat Department
Jordanian Senate
Sep 2009
English Course
Expression Training Center (Info Center)
Sep 2006
Leadership on human rights
Tamkeen Center for Legal Aid and Human Right, The support of the
Apr 2010
Protocol & Etiquette
Center for Research and Consultancy, University of
Jul 2008