مجموع سنوات الخبرة: 13 سنوات, 3 أشهر
فبراير 2017
إلى حتى الآن
Customer Service Supervisor
في Nile Projects and Trading Co.
البلد :
مصر - الإسكندرية
فبراير 2015
إلى فبراير 2017
Senior Customer service
في Nile Projects and trading co.
البلد :
مصر - الإسكندرية
• Answer phones and respond to customer requests;
• Actively drive, manage and provide direction on proper standards
and methodologies;
• Participate in application testing, development and standardize
technologies, tools and protocols;
• Communicate, document and train others on standards and best
practices;
• Listen to live recorded calls and rates customer service representatives
based on defined quality standards;
• Give customer service representatives daily & weekly
coaching/training sessions;
• Document notes and finding for training/coaching references
• Actively drive, manage and provide direction on proper standards
and methodologies;
• Participate in application testing, development and standardize
technologies, tools and protocols;
• Communicate, document and train others on standards and best
practices;
• Listen to live recorded calls and rates customer service representatives
based on defined quality standards;
• Give customer service representatives daily & weekly
coaching/training sessions;
• Document notes and finding for training/coaching references
مايو 2012
إلى فبراير 2015
Customer Service Representative
في Nile Projects and trading co.
البلد :
مصر - الإسكندرية
• Answer phones and respond to customer requests;
• Actively drive, manage and provide direction on proper standards and methodologies;
• Participate in application testing, development and standardize technologies, tools and protocols;
• Communicate, document and train others on standards and best practices;
• Listen to live recorded calls and rates customer service representatives based on defined quality standards;
• Give customer service representatives daily & weekly coaching/training sessions;
• Document notes and finding for training/coaching references;
• Actively drive, manage and provide direction on proper standards and methodologies;
• Participate in application testing, development and standardize technologies, tools and protocols;
• Communicate, document and train others on standards and best practices;
• Listen to live recorded calls and rates customer service representatives based on defined quality standards;
• Give customer service representatives daily & weekly coaching/training sessions;
• Document notes and finding for training/coaching references;
يوليو 2011
إلى مايو 2012
Assistant teacher
في Riada Language
البلد :
مصر - الإسكندرية
• Planning & delivering well structured lessons which engage & motivate students;
• Planning and organizing visits, field studies and special activities for the students;
• Planning, preparing and reviewing the school curriculum with other staff;
• Ensuring all Health & Safety policies are implemented and adhered to at all times;
• Planning and organizing visits, field studies and special activities for the students;
• Planning, preparing and reviewing the school curriculum with other staff;
• Ensuring all Health & Safety policies are implemented and adhered to at all times;
ديسمبر 2010
إلى يوليو 2011
Customer Service Agent
في Sutherland for global services
البلد :
مصر - الإسكندرية
• Answer phones and respond to customer requests;
• Sell product and place customer orders in computer system;
• Provide customers with product and service information;
• Up-sell products and services;
• Transfer customer calls to appropriate staff;
• Identify, research, and resolve customer issues using the computer system;
• Follow-up on customer inquires not immediately resolved;
• Complete call logs and reports;
• Research billing issues;
• Recommend process improvements;
• Other duties as assigned.
• Sell product and place customer orders in computer system;
• Provide customers with product and service information;
• Up-sell products and services;
• Transfer customer calls to appropriate staff;
• Identify, research, and resolve customer issues using the computer system;
• Follow-up on customer inquires not immediately resolved;
• Complete call logs and reports;
• Research billing issues;
• Recommend process improvements;
• Other duties as assigned.
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