Total des années d'expérience: 13 Années, 3 Mois
février 2017
A À présent
Customer Service Supervisor
à Nile Projects and Trading Co.
Lieu :
Egypte - Alexandrie
février 2015
A février 2017
Senior Customer service
à Nile Projects and trading co.
Lieu :
Egypte - Alexandrie
• Answer phones and respond to customer requests;
• Actively drive, manage and provide direction on proper standards
and methodologies;
• Participate in application testing, development and standardize
technologies, tools and protocols;
• Communicate, document and train others on standards and best
practices;
• Listen to live recorded calls and rates customer service representatives
based on defined quality standards;
• Give customer service representatives daily & weekly
coaching/training sessions;
• Document notes and finding for training/coaching references
• Actively drive, manage and provide direction on proper standards
and methodologies;
• Participate in application testing, development and standardize
technologies, tools and protocols;
• Communicate, document and train others on standards and best
practices;
• Listen to live recorded calls and rates customer service representatives
based on defined quality standards;
• Give customer service representatives daily & weekly
coaching/training sessions;
• Document notes and finding for training/coaching references
mai 2012
A février 2015
Customer Service Representative
à Nile Projects and trading co.
Lieu :
Egypte - Alexandrie
• Answer phones and respond to customer requests;
• Actively drive, manage and provide direction on proper standards and methodologies;
• Participate in application testing, development and standardize technologies, tools and protocols;
• Communicate, document and train others on standards and best practices;
• Listen to live recorded calls and rates customer service representatives based on defined quality standards;
• Give customer service representatives daily & weekly coaching/training sessions;
• Document notes and finding for training/coaching references;
• Actively drive, manage and provide direction on proper standards and methodologies;
• Participate in application testing, development and standardize technologies, tools and protocols;
• Communicate, document and train others on standards and best practices;
• Listen to live recorded calls and rates customer service representatives based on defined quality standards;
• Give customer service representatives daily & weekly coaching/training sessions;
• Document notes and finding for training/coaching references;
juillet 2011
A mai 2012
Assistant teacher
à Riada Language
Lieu :
Egypte - Alexandrie
• Planning & delivering well structured lessons which engage & motivate students;
• Planning and organizing visits, field studies and special activities for the students;
• Planning, preparing and reviewing the school curriculum with other staff;
• Ensuring all Health & Safety policies are implemented and adhered to at all times;
• Planning and organizing visits, field studies and special activities for the students;
• Planning, preparing and reviewing the school curriculum with other staff;
• Ensuring all Health & Safety policies are implemented and adhered to at all times;
décembre 2010
A juillet 2011
Customer Service Agent
à Sutherland for global services
Lieu :
Egypte - Alexandrie
• Answer phones and respond to customer requests;
• Sell product and place customer orders in computer system;
• Provide customers with product and service information;
• Up-sell products and services;
• Transfer customer calls to appropriate staff;
• Identify, research, and resolve customer issues using the computer system;
• Follow-up on customer inquires not immediately resolved;
• Complete call logs and reports;
• Research billing issues;
• Recommend process improvements;
• Other duties as assigned.
• Sell product and place customer orders in computer system;
• Provide customers with product and service information;
• Up-sell products and services;
• Transfer customer calls to appropriate staff;
• Identify, research, and resolve customer issues using the computer system;
• Follow-up on customer inquires not immediately resolved;
• Complete call logs and reports;
• Research billing issues;
• Recommend process improvements;
• Other duties as assigned.
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