Human Resources Manager
Foundation House (The Victorian Foundation for Survivor of Torture)
Total years of experience :18 years, 7 Months
Managing the HR function, leading a team of four HR members and guiding best practices across the employment lifecycle.
• Developed and executed the annual HR operational plan in line with organizational strategic priorities
• Worked closely with the leadership team in cultivating a positive workplace culture
• Managed employee relations including disciplinary processes, bullying, grievances, and complaint resolution.
• Supported several change management and organisation restructuring projects, ensuring effective consultation process is followed.
• Formulated both short-term and long-term recruitment strategies to attract and maintain a robust talent pipeline. Collaborated closely with hiring managers to support their workforce planning needs.
• Created and maintained a comprehensive suite of HR and OHS policies and procedures, ensuring alignment with best practices and compliance with legislative obligations.
• Developed induction training materials and supported the onboarding process implementation
• Played a pivotal role in leading the Enterprise Bargaining Agreement negotiations
• Continuously promoted employee wellbeing and occupational health and safety commitments
Managed the HR function for Concentrix accounts in the Middle East, reporting to Europe, Middle East and Africa (EMEA) HR Director.
• Conducted market due diligence analysis for Middle Eastern countries including Saudi Arabia, Qatar, Bahrain, Jordan, and Egypt. Successfully submitted rate card/bids for new projects and collaborated with the procurement team to empanel new vendors
• Administered transitions post acquisitions and successfully transitioned operations from onshore to offshore accounts
• Played a pivotal role in diverse change management projects, encompassing technology transformation and the implementation of new ESS mobile applications
• Oversaw Talent Acquisition, managed performance, and collaborated with line managers to implement best practices for maximizing employee potential and reducing turnover
• Drove retention practices through managing Early Warning Signals (EWS), designing career growth plans and analyzing exit interviews data
• Led employee engagement initiatives, conducted staff Surveys and used the outcomes to develop action plans addressing opportunity areas.
• Managed disciplinary incidents, grievances, and performance cases
• Customized the organization’s policies to comply with the Middle East and UAE labor law and other relevant laws
• Planned and Implemented several HR initiatives aimed at building leadership capabilities and enhancing staff performance
• Collaborate with the EMEA legal team on HR-related contracts for MEA projects
• Undertook data analysis for key HR indicators, monitored trends, and recommended actions
• Led cost reduction efforts by sourcing a payroll service provider, resulting in a 50% cost reduction. Negotiated with insurance and recruitment agencies, achieving a 30% reduction in medical insurance cost and a 10% reduction in recruitment expenses
• Managed end-to-end recruitment process
• Provided constant advice to managers and employees on matters related to (employment legislation, compensations and benefits, employee equity, company policies and regulations)
• Scheduled regular visits to the retail shops as well as the warehouse operations to determine if safety, and other operational aspects are adequate and up to compliance standards
• Designed HR handbook, and several training materials
• Organized variety of employees and management events (awards ceremonies, team building outings, and the annual gathering event)
• Facilitated the implementation of the performance management in a standardized manner across the brands (total of 36 retail stores)
• Coordinated career development, succession planning, and talent management needs in partnership with the Managers
• Handled performance, disciplinary and grievance incidents
• Contributed to designing the training contents for: the excellent customer service training and sales excellence training
• Oversaw administration responsibilities including but not limited to employees' visas and work permits, medical insurance, company trade licenses (issuance, cancellation, and renewals for all stores), and stores promotions/sale permits
Working closely with departments, assisting line managers to understand and implement policies and procedures.
Process promotions and increments requisitions
Working in a team to develop & improve existing HR practices and compensation schemes.
Update job descriptions, maintaining the organization chart of all Divisions and justifying the needs for new positions.
Facilitate the implementation of the staff evaluations and performances appraisals review.
Managing all types of leave administration, handle staff accommodation issues, process staff advances, and conduct exit interviews.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, terminations of employment, and administering disciplinary procedures.
•Keep track of all Al-Futtaim group business policies, procedures and regulations pertaining to HR to ensure maintaining consistency and balance in policy implementation.
•Assist the Country HR Manager in establishing and implementing personnel and administration activities like training programs, employee objectives, performance appraisals and promotions.
•Provide the necessary support for both Dubai and Abu Dhabi Stores in all the HR matters.
•Handling all the communications and correspondences between the IKEA - UAE Stores and Al Futtaim Head Office.
•Responsible for the payroll of the Service office and the management team.
•Co-ordinating the manpower budget exercise along with the Country HR Manager.
•Implement all activities necessary to meet the administrative requirements of the company. This encompasses but is not limited to; Staff Accommodation, company benefits & allowances, promotions, medical insurance and business travel arrangements as required.
•Update and process employee data using SAP system.
•Interact with P.R.O on any / all matters pertaining to immigration and labor ministries and maintaining knowledge of all UAE labor laws so that personnel initiatives are in line with government ruling.
•Responsible for the entire access system, issuing access cards, controlling authority levels and generating the staff attendance report on monthly basis.
