Restaurant general manager
Pizza Hut
مجموع سنوات الخبرة :17 years, 0 أشهر
Managing shifts as per company policies and procedures including directing the activities of employees in maximising sales, operating efficiency, and profit.
Executing one-system OH&S and ensuring employees adhere to safety procedures while handling any hazardous situations.
Ensuring that all employees are focused on exceeding customer expectations of cleanliness, hospitality, accuracy, general maintenance, product and speed of service.
Ensuring that controls and procedures are implemented on each shift under control to protect the security of employees and company funds.
Effectively recruiting and selecting team members by using company systems.
Allocating responsibilities to each employee on a shift and monitoring performance accordingly as well as ensuring tasks are only undertaken by certified employees.
Ensuring that employees follow correct maintenance procedures as per established maintenance roster and conducting any repairs or maintenance required in the restaurant.
Training and developing team members to meet the standards of performance required.
Keeping the area manager informed of any competitive activities that is likely to affect the trading results of the restaurant.
Reporting to the area manager aspect of employee relations such customer service, attendance, inspections by third parties that have or are likely to affect the operation of the restaurant.
Promoting Yum!'s ‘How We Work Together’ principles and acting as a role model while providing leadership, as necessary.
Recruited, inducted and developed permanent and temporary staff while practicing the Project Phoenix behaviour.
Implemented silver service standard set by the Compass group PLC and M&S Initiative.
Implemented and adhered to company policies and procedures.
Planned sales and overhead forecasts and constantly achieved weekly, quarterly and yearly sales target.
Delivered budgeted P&L and weekly report on P&L and variances.
Successfully managed the in-store promotions for bakery and hot food products.
• Certificate course in foundation food hygiene • Health and hygiene level 3 certification from Open University.
• Post Graduate Diploma in strategic hospitality management from Hammersmith and West London College, London (Subjects studied: Strategic hospitality management, Strategic customer care. Human resource, management report)
• Craft Course in food production from Rizvi College, Mumbai, India of H.M.C.T in 1997. Degree in commerce graduation from Mumbai University in the year 1996.