mani lama, Customer Care Executive

mani lama

Customer Care Executive

Jawad Business Group

Location
United Arab Emirates
Education
Master's degree, BA
Experience
20 years, 5 Months

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Work Experience

Total years of experience :20 years, 5 Months

Customer Care Executive at Jawad Business Group
  • United Arab Emirates
  • My current job since January 2016

Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.
organizing sales visits
maintaining accurate records
Record sales and send copies to the sales office of product.

Customer Sales Executive at Delta International (Lindex Fashion)
  • United Arab Emirates
  • February 2012 to February 2015

Responsible for promotions and selling of products.
Must have product demonstration to customers.
Assist the customers to their needs and concerns.
Must update the customers regarding new trends.
Must have product Inventory and sales report.
Deliveries of product.



5 Astute Professional... + ‘Exposure in.

Customer Care Officer at Convergys Pvt Ltd (Call Centre)
  • India
  • April 2009 to December 2011

in product development or a new product launch
Handling any objections.
Role in sales-training program to improve the performance.
Leading any contract negotiations that resulted in a positive business deal.
Served any committees or boards or participation in special projects.


4 Astute Professional 1. Yr. Exp. + ‘Exposure in.

Senior Customer Care Executive at Penta serve Pvt Ltd (Call Centre)
  • India
  • April 2006 to April 2009

.Must establishes trust and relationship with the customers.
Must submit complete reports and Inventory
Guide the new joiners.
Must provide knowledge to the customers regarding the product.


3. Astute Professional 2.7 Yr. Exp. + ‘Exposure in.

Sales Assistant at Sparkles (Poddar and Comp)
  • India
  • March 2003 to March 2006

Responsible for promotions and selling of products.
Must have product demonstration to customers.
Assist the customers to their needs and concerns.
Must update the customers regarding new trends.
Must have product Inventory and sales report.



2. Astute Professional 3 Yr. Exp. + ‘Exposure in Call Centre.

Education

Master's degree, BA
  • at University of North BengalSt. Robert’s High SchoolGovernment High School
  • March 2003

Specialties & Skills

CALL CENTER
COMMUNICATION SKILLS
CONTRACT MANAGEMENT
CUSTOMER SERVICE
CUSTOMER SUPPORT
DEVELOPMENT
INVENTORY MANAGEMENT
SALES TRAINING

Languages

English
Expert
Hindi
Expert