Sales Engineer
Masaood John Brown
Total years of experience :15 years, 6 Months
• Handling a team of customer service officers.
• Providing Business & Engineering support to customers.
• Establishing business ties with new customers.
• Coordinating with Commercial, Logistics & Engineering department to make sure customer needs are met in time.
• Assist client negotiations to close orders.
• Analysing costs and sales
• Help the customer support team with pricing & quotations.
• Providing guidance, development and training to assigned staff and encourage individual development.
• Preparing quotations for customer enquiries and administering client accounts.
• Providing best offers for customers & thus help in increasing the conversion rate of enquiries to orders.
• Developing long-term relationships with clients through managing and interpreting their requirements
• Preparing reports for head office.
• Meeting regular sales targets and coordinating sales projects
• Liaising with other members of the sales team and other technical experts.
• Providing training and producing support material for other members of the sales team.
• Performing tasks under the supervision of the Field engineer with the purpose of learning and understanding the manufacturing process through field and office training.
• Responsible for managing all data’s and information regarding to the project assigned by the field engineer.
• Ensuring the company’s assets on location is maintained in good working order and is protected from damage.
• Ensuring equipment needs are communicated to the supervisor on a timely manner.
• Recording operational data and complete relevant job documentation as set out by the department guidelines.
• Providing the Supervisor with relevant information regarding job progress, problems, solutions and accurate job data.
• Taking responsibilities from the field engineer
• Working safely at all times and ensure that all safety standards are met and maintained.
Bachelor of Engineering/Mechanical Engineering Anna University, Chennai 2008
Diploma in Automobile Engineering, DOTE, Kanya Kumari 2005