Software Engineering Analyst
accenture
Total years of experience :11 years, 8 Months
1) Working as a shift lead for 5 members in middle ware support and development ( ESB) daily to handle Priroty #1 P1 Critical (Sev- Priroty #1 P2 High (Sev-2) incidents and to handle Major Incident (MI) calls (which impacts the production activities).
2) Working on High priority Incidents and resolving them as per the incident SLAs in BMC Remedy tool.
3) Working on Problem Incidents (PBIs) and PKEs to fix existing production job bugs and enhancements through Change Request process(CRQ).
4) Providing End to End FUT and SIT to get Quality Assurance report and Updating documents like Runbooks, IA to fix a bug in existing Interface.
5) Anchor for POC (Proof of concept) and successfully proved many scenarios.
6) Working on service level improvement tasks to reduce the unnecessary incidents providing RCA.
7) Provided KT to a team of 30 members, Taking one brown Bag session frequently.
8) Reviewing and Approving any new change in production.
1) Passed with First Class with 8.21 CGPA (out of 10) in B.E 2) Finished internships in N.L.C(Power sector) 3) 2.3 years Work experience in SAP BODS and TERADATA with Accenture. 4) Recognized as “STAR OF THE MONTH” and “STAR OF THE WEEK” in “Loblaw Retail” project. 5) Lobby award by the client for excellent resolution of complex issues. 6) FY14 Products Pinnacle Awards - Q1 & Q2 for continuous improvement.