Manager
SHELL
Total years of experience :16 years, 4 Months
SHELL April' 09 - Till London, UK
SHELL Franchise
Shell businesses in the UK have had a business in the UK for over 100 years and are part of The Shell Group, a global group of energy and petrochemical companies.
Area Manager
Promoted to oversee startup and daily operations for 4 retail sites in London also have demonstrated superior rated performance in managing city centric stores in London. Manage a £400M average annual sales, 15-customer experience staff's; direct all departments product ordering; enforce sound merchandising and loss control strategies; commissions and policies; and drive optimal customer satisfaction and associate productivity.
Responsibilities
➢ Achieved performance score of 100% in 2 stores and above 90% average throughout the year.
➢ Marketing & Sales - Sales planning and achieving monthly targets. More than 90% sales target achieved every month.
➢ Demand & Supply Management - Using planogram to understand business drive and also analyzing public demand.
➢ Marketing - Implementing creative marketing strategies to promote active products.
➢ Resource Management, Inventory Management - product inlet-outlet review and Data entry maintenance
➢ Lead and managed a customer experience team of 15. Efficiently trained new joiners by conducting organized knowledge transfer sessions.
➢ Raised Product orders and conducted regular Audit trials for business Management.
➢ Proactive measures taken to increase performance, customer experience and Sales.
Technical and Computing Skills
OPERATING SYSTEM Windows 9x/XP, Windows NT. Windows Vista, Windows server 2000, 2003
LANGUAGES C#, C, PL/SQL
DATABASES Oracle 10g, SQL Server 2000, 2005
WEB TECHNOLOGIES IIS 6.0
I have been part of PMO (Project Management Office) team in Nextgen IT solutions, where we were involved in maintaining complete repository of all the project agreements, inventory, resource allocation including the operations and administration activities. All these data was stored in SQL database, where we load, amend and maintain the complete database. Also, I was effectively coordinating with project managers and was involved in documentation, resource assignation records, organizing meetings and conferences, coordinating with HR for orientation and training plan for freshers.
➢ MBA in International Business University of Wales (JUN 09 To MAY 10) Project Title :How To Deal With Customer Expectation in IT Industry Brief functional description: Marketers face unprecedented challenges as cut-throat competition and new service models undercut pricing, prey on lucrative customers, and disrupt established markets. It is here that strategy meets action, are both an opportunity and a threat to establishing and sustaining competitive advantage. Basic key steps to meet customer’s expectation are to continuously monitor expectations, deliver on promise, exercise speed, product and service management, providing transparency, predictability, accountability accompanied with quality and resource management, employee service, customer orientation and inventory management.
➢ PG-Diploma in IT University of Sunderland (Sep 07 To Oct 08)
➢ Bachelor of Engineering in Electronics and Communication Engineering ANNA UNIVERSITY - INDIA (JUN 02 To MAY 06)