Senior IT Consultant
SharafDG
مجموع سنوات الخبرة :16 years, 9 أشهر
• Reporting to the Country Manager and supervised one resource with the responsibilities of design, planning & implementation of ERP & POS solutions.
• Accountable as Single point contact for all the IT needs in Qatar operation while interacting with customers to address their needs.
• Managing system specification documentation according to customer requirements and seeking customer approval and sign off.
• Responsible to convert business requirements to functional requirements for technical team for development/customization
• Involved in all the IT software & hardware issues by coordinating with HO operation.
• Providing support and implementing software and systems to achieve organization’s business requirements.
• Participating in document review, feasibility studies as well as in UAT.
• Receiving, inspecting and testing developed customised solution until delivery to customers.
• Conducting routine audits of systems and software while responding to all the IT technical queries and assisting users.
• Defining and communicating business needs, problems and opportunities in the context of the requirements and recommend solutions that enable the organization to achieve goals.
• Maintaining contact with external systems providers as per the delegated authority for new requirements or incidents reporting and follow up.
• Developing healthy relationships with vendor to support business.
• Liaising between development team and business users for best utilization of systems functions.
• Addressing queries related to applications for all team members, as well as internal and external customers.
• Interfacing with executives, end users and other technical resources to fulfil end user requirements.
• Providing daily support by advising and assisting clients in the optimal use of existing systems, and troubleshooting services to clients, as requested.
• Providing technical assistance in identifying, evaluating and developing systems and procedures across the group various business and support functions.
• Monitoring and documenting implementation issues and review requests.
• Tracking and documenting changes to business specifications.
• Preparing data migration verification and sign off procedures.
• Initiated the IT career as Technical Support Engineer (Sep 2007) and progressed to the reported designation Oct 2008) and reported to the Director - SaaS and led a team of 3 resources.
• Accountable to lead the team in multiple projects for management of ERP Solution implementation based on client requirements.
• Managed further responsibilities of a Functional Domain Consultant for Retail and Supply Chain Business Solutions.
• Responsible to perform requirement gathering, analysis, prioritization, and gap analysis to decide on the software to be implemented in client location.
• Involved in due diligence, to define the scope of the business and to design the AS IS processes.
• Spearheading identification of opportunities and challenges in the existing business model and build the 'TO BE' model for a variety in business verticals.
• Engaged in implementation of cloud based ERP system to large retailers in the Northern India and Southern India, in the Asia Pacific, Australia and the Middle East
• Presented Proof of Concepts to clients in the USA, Canada and UK. Worked for 500+ retailers across the world.
• Provided On-site & remote support during initial deployment to respond to software problems prior to customer acceptance.
• Performed team administration routines as well as people management initiatives.
Bachelor of Engineering in Electronics & Communication at Annamalai University in the year 2007 with 7.9 (OGPA).