مانيش بيندرا

Leading IT function (45 IT professionals) for the group with companies operating in QSR, media, automotive and heavy equipment distribution, engineering, hospitality sectors with brands like Baskin Robbins, Khaleej Times, Komatsu, JCB, Mazda, Mahindra and Dunkin Donuts, spread across the Gulf, Asia, and Australia.

Highlights

• Created the IT shared service center by centralizing IT resources from various group companies, setting up SLA and cost chargeback model.
• Leading the implementation of Digital transformation project for QSR business. Project included introduction of Ecommerce system, customer insights, loyalty, social media ordering, mobile app and chatbot.
• Implemented Data driven marketing, marketing automation and CRM solution for the automotive and heavy equipment businesses. Project included deployment of big data for anonymous prospect analysis, digital marketing campaign automation and Lead to service customer journey automation.
• Implemented enterprise wide Data Analytics and Business Intelligence system for senior and middle management by fetching data from 12 business applications
• Implemented bots (robotic process automation) for 15 processes.
• Implemented cloud based HCM, employee self-service and employee collaboration systems
• Implemented cloud based financial consolidation and planning & budgeting applications.
• For hospitality business, leading the implementation of integrated systems for online booking, channel management, food and beverage, property management, event management and sales & marketing.

With presence in 65 countries, Red Sea Housing is the world’s leading company in manufacturing and managing large-scale accommodation solutions, with expertise in supplying building materials. RSH is targeting to be in global top 2 companies in industrial housing sector by 2020 through expansion into new geographies of and by entering in affordable housing sector around other cities in the world. IT being in nascent stage in RSH needed transformation to support RSH 2020 growth targets.

Key Responsibilities

Business transformation through technology
 Driving business process optimization for achieving transparent, cross functional optimized business processes which are globally aligned but locally adapted.
 Formulating strategy for business transformation by harnessing cloud, social, and mobile technologies.
 Enabling the real time enterprise by implementing world class ERP, HCM and CRM systems.

IT transformation
 Developing comprehensive IT strategy including architecture, applications, infrastructure, sourcing and governance for achieving future state
 Designing and deploying global IT operating model to support business transformation.
 Developing legacy IT workforce and recruiting additional workforce for executing IT operating model.
 Deployment of IT governance structure including IT standards, IT polices, IT processes and IT services. .
 Deploying, measuring and reporting performance metrics for global IT operations.

Achievements
CRM project completed 12% ahead of schedule, 30% savings by consolidating Microsoft licenses and antivirus across regions, centralized IT across regions

Providing executive leadership to the IT function, offering IT solutions and services to 20+ companies in construction, real estate, manufacturing, trading, travel and retail. Reporting to the Group Chairman and accountable for overseeing, managing, and coordinating all aspects of technology related areas, implementing and maintaining best practices and standards in the IT infrastructure, software development, project management, value delivery, IT Support, Information security and service level management. Managing annual budget of 7 million USD and leading a team of 50+ IT professionals.

Key Responsibilities

IT Strategy and Planning
 Interacting with business heads of 20+ companies to understand their business strategy and aligning IT strategy to business unit’s objectives and strategies.
 Evaluating external technological environment and internal business environment to develop technology blueprint to support current and future business models including infrastructure planning, resource planning and outsourcing direction.
 Optimizing IT costs to deliver optimum return on IT investments

IT Governance and Process Excellence
 Achieving operational excellence by developing flexible IT organization, improving IT efficiency, effective resource utilization and improving IT capability maturity.
 Establishing IT performance management frameworks like balanced scorecards for improved transparency and accountability of IT function towards business goals
 Improving delivery predictability by establishing best practices in IT processes like COBIT, ITIL, Prince 2, ISO 27001 and ValIT.

IT Investment Portfolio Management
 Managing IT investment portfolio to ensure that IT projects meet their objectives in terms of timelines, cost and business results.
 Setting up of PMO, establishing project management frameworks and ensuring business case validity across project lifecycle to ensure maximum business value from IT investments
 Program management of IT projects and driving organizational change jointly with business heads by implementing change management programs.

IT Operations Management
 Leading team of 50+ IT professionals, establishing key performance indicators and setting career plans for developing multi-skilled IT team
 Performing capacity planning of infrastructure, applications and resources to ensure availability and service continuity of all infrastructure components.
 Rolling out enterprise/ line of business applications following SDLC approach.
 Establishing partnerships with strategic service providers.
 Managing licensing/ annual maintenance agreements of enterprise applications and critical infrastructure.

Service Level Management
 Establishing and managing service level contracts with 20+ business units and continually improving service levels.
 Establishing centralized IT service desk by implementing ITIL processes.
 Implementing service based IT cost chargeback for business units to improve the transparency of IT costs.
 Establishing IT academy for effective user training for improve acceptability of IT applications.

IT Security
 Overseeing IT risk assessment and implementing risk mitigation strategies.
 Implementing Information security management system

Key Achievements
60% IT cost reduction, 112 locations supported, 92% satisfaction score of ITD, 85% reduction in incident resolution time, 17 applications implemented, 100+ servers managed, 95% SLA achievement

WIPRO CONSULTING 2007-2010
Manager, IT Strategy and Governance

Key Responsibilities
Managing consulting projects in India and Middle East in areas of IT strategy and Governance. Leading diverse teams,
managing multiple projects at one time, managing customer relationships, writing whitepapers and supporting practice by developing frameworks. Managed projects in areas of

IT strategy and Business IT alignment
Translating Business Strategy into IT strategy, Business IT alignment, Enterprise Application Portfolio analysis, Functional
requirement specification and IT Roadmap design.

IT Planning and Governance
IT organization structure design, IT governance framework implementation (ITIL & COBIT), Service level management, SLA
design, IT Performance Management, IT Balance Score card, Competency assessment of IT resources.

IT advisory
Advising senior IT management on critical IT activities, interacting with IT and Business Managers, monitoring IT plans and critical IT projects and approving IT proposals.

Key Projects
IT advisor to Chairman of one of the leading conglomerates in UAE
The project involved advising chairman on all new IT initiatives, aligning IT organization to IT strategy and defining IT
organization structure, program managing all key IT projects, approving projects including infrastructure, manpower and process improvement, monitoring IT plans for the year and their implementation progress.

IT strategy and IT roadmap for largest integrated coffee manufacturing company in world.
The Project involved understand strategic intent, reviewing the Enterprise Architecture, identifying functional gap,
developing a Business aligned IT Strategic Plan and Governance strategy, developing Enterprise Application portfolio and developing IT Tactical Plan

IT governance consulting at one of the leading construction companies.
The project involved defining ITIL support processes, defining IT services and preparation of service catalogue, defining and negotiating service level agreement between business and IT and program management of service improvement projects

Business Process modeling for leading real estate and SEZ Company.
The Project involved understanding business and critical success factors, cross functional process mapping of AS-IS
processes, gap Analysis and To-Be process definition, Identification of Key Performance Metrics and process audit


Key Accomplishments
• Client satisfaction score of 100% in all the projects managed.
• Repeat business in three of the four projects executed
• Developed COBIT based framework for competency assessment for IT organizations.
• Whitepaper "How Business IT alignment can help CIOs in downturn" published in company's journal.

SATYAM COMPUTERS 2006-2007
Senior Business Analyst, Consulting and Enterprise Solution

Key Responsibilities
Executing projects in areas of business process management, offshore engagement manager for two US based BPM
implementation projects, managing offshore project teams and delivering solutions as per milestones, Responding to RFPs and developing POCs as pre sales coordinator for BPM practice.

Key Projects
Business Process Management consulting for US based Insurance Company
Project involved consolidating billing documentation residing on multiple discrete systems, understanding relevant
processes, Capturing high level process details in BRD, developing Integration strategies for supporting systems and
Implementing BPM Solution using Global 360 Casemanager.

Business Process Management consulting for US based Insurance Company
Project involved implementing BPM solution for automating the document centric idea generation process and creating
pre and post launch metrics using dashboard involved using Pega rules process commander.

SIEMENS 1999-2004
Senior Executive, Quality Management System

Key Responsibilities
Led a team of 40+ professionals, responsible for quality and process improvement initiatives including
• Continuous Improvement: business process optimization of entire division by understanding voice of customer, interacting with business heads to understand process goals, setting up performance evaluation criteria & advising process improvements.
• Business automation: Process champion for SAP implementation
• Quality Management Systems: Developing QMS based on ISO 9001, conducting audits and implementing improvement programs.
• Quality Assurance: Quality planning and monitoring of in-house manufactured and outsourced components. Establishing supplier Performance standards and processes for achieving self-certification.