Manish Mamtani

* Providing Level 2 Support (Incidents and Service Requests) to the Philips Level 1 Support and end user.

* Presently working on calls which are related to WM, SU and HU. These calls involve guiding the user to move the WM managed stock with HU and SU to the desired final bin and other related issues. Also worked on print related issues in warehouse.

* Guiding the users on matters related to repacking of HUs and moving them to the final bin using correct T-codes and as per the configuration in system.

* Guiding the users on issues related to Mobile Data Entry using RF Gun by simulation through LM01.

* Handling calls related to QM Module and guiding the users regarding the correct configuration of the Master Data in QM. Supporting the user for the end to end flow of the QM relevant transaction and its integration with MM and WM Module

* Analyzed Incidents related to Master Data (Material/Vendor/Info Records/Source Lists) and providing a solution or workaround.

* Analyzed Incidents related to Price Determination and updating various Price Conditions.

* Analyzing Incidents related to Output Determination and creation of condition records as per the requirement.

* Analyzing the account determination and making necessary changes to Valuation Class and STD Price.

Corporate Profile: The only company in the Middle East having state of the art facilities for processing end-to-end manufacture of CDs and DVDs from authoring to packaging.

Reported to: General Manager; assisted by a team of 10 subordinates.

Deliverables/Contributions:

* Supervised procurement of Mastering and Galvanics Department.

* Sourced, negotiated and finalized best suppliers’ quotes for spares, consumables and chemicals; reduced production cost and maintained quality.

* Involved in material planning for stocks & spares, guided purchase department on chemical procurements.

* Handled day to day Inventory activities and year end Physical Inventory Audit using home grown software.
* Coordinated mastering and galvanics production and operations .

* Timely executed stamper orders, handled related utilities like Millipore Pure Water Unit, ABB AHU.

* Troubleshot and undertook corrective maintenance on breakdown for Dubai and Mumbai plant.

* Liaised with machine suppliers in Netherlands, Germany and U.K for breakdown attention and initiated prompt corrective action to reduce machine downtime, resolved matters in maintenance, system up-gradation and quality of spare parts.

* Management -
* Matched client’s technical specifications against machine settings for production.

* Planned production according to delivery sequence settled by sales team.

* Addressed quality complaints from clients and resolved technical problems with feedback.

* Implemented lean management, 5S and Six Sigma in production process, reducing wastage and achieving minimum production cost.