مانيش Thakur, Customer Support Manager

مانيش Thakur

Customer Support Manager

DATA CAPTURE SYSTEMS

البلد
قطر - الدوحة
التعليم
دبلوم, IT
الخبرات
21 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 7 أشهر

Customer Support Manager في DATA CAPTURE SYSTEMS
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ مايو 2007

 As a Systems Engineer, have to provide both hardware & software based solutions in regard to data capturing.
 Demonstrations, Installations, Wireless site surveys apart from implementation & Trainings
 Client end business requirement analysis, Business agreements, proposals preparations, preparing proof of concept for project approval.
 Engineered & Certified for Intermec, Zebra, TEC, LXE (Honeywell), Motorola Products.
 Performing as Techno Commercial Engineer looking Pre-Post Sales & Managing Service Support Dept. independently
 Solution development & deployment (Software & Hardware).
 Correspondence with Customers & Manufacturers for Automated Devices
Arranging & Supporting Service Maintenance Contracts.
 Specialized in Barcode Scanners Portable data terminals, Barcode Printers Mobile Computers (HHT), Mobile Printers, wireless networking, RFID Terminals, ID Card Printing, Media sales for barcode & ID card Printers
 Warehouse Management System with Barcode /RFID & Handheld Devices.
 Deployment of 200 + Handheld devices in Govt. Water & Electricity dept by implementing Remote Mobile Control System(SOTI).
 Fixed Assets Management System with Barcode /RFID & Handheld Devices.
 Site surveys for creating Wireless Infrastructure by deploying Access points & Wireless Controllers for retails/Warehouses
 Automation Systems for Aviation Industry, Ports, Industries by deploying Hand Held & Vehicle Mount Devices.

 Deployment of Time Attendance & Access Control Solution with Barcode, Biometric, Proximity, Magnetic, Anti Surveillance Solution (Anti Theft System for Retail)

 ID card (Smart Cards) Printing & Identification System with Card Printing Devices

 For handheld devices has deployed different projects using multiple communication protocols like GPRS, WAN, Wireless LAN, Blue Tooth, Infra Red. Being Certified Maintaining Repairs & spares for Symbol(Motorola), Zebra (Labels& ID Card), Intermec, LXE (Honeywell).
Handling team of Five Persons.

 Maintaining Annual Maintenance Contracts (AMC) for 800 devices (HHTs, Barcode Printers & peripherals.

Techno-Commercial Executive في Technowave International
  • الإمارات العربية المتحدة - دبي
  • مارس 2006 إلى أبريل 2007

 As a Techno-Commercial Executive, have to provide both hardware & software based solutions.
 Demonstrations, Installations, Trainings apart from sales handling calls Enquiry.
 System Study & accordingly feasibility of Barcode system is analyzed.
 Performing as Techno-Commercial Person, Looking Sales & Service independently.

Customer Support Executive في Great Eastern Impex Pvt. Ltd
  • الهند
  • ديسمبر 2003 إلى فبراير 2006

 As a Customer support Executive, have to provide both hardware & software based solutions, Design/Update/Reconstruction of the existing system with the interface of Barcode Systems.
 Specialized customer support in thermal transfer Printing, Laser, CCD Scanners, Portable Data Terminals RF based Solutions.
 Maintaining Annual maintenance Support, which are on customer’s end or sometimes online.
 System Study & accordingly feasibility of Barcode system is analyzed.
 Performing as Techno-Commercial Person, Looking Sales & Service independently.

ACCOMPLISHMENTS:
 Completed Projects for export houses by enhancing them implementation of Barcode Technology.
 Completed Projects for Fabrics (WIP), tracking of particular lots through Barcode technology.
 Completed Projects for Multi specialty Hospitals by providing them complete solutions in Barcode Technology.
 Performing system studies at client end and accordingly R&D is done to provide appropriate barcode solution.
 Ability to juggle & prioritize multiple tasks, well versed to Concept of Selling.
 Achieve 100 % +Targets In AMCS & Repairs/Spares for 2004
www.geipl.com

IT Executive في Pun-Aussie Infotech Pvt.Ltd
  • الهند
  • نوفمبر 2002 إلى نوفمبر 2003

RESPONSIBILITIES:
 To perform system analysis & Designing studies at client end
 Costing & Implementation of software application.
 To manage other IT enabled jobs i.e. Data punching, E-Publishing.

ACCOMPLISHMENT:
 Completed Project of Company's Commercial Portal.
 Various Software Presentations/Demo Presentations.
 Maintaining/Updating Clients Commercial Portal.
 Managing IT enabled services in various govt. depts.
PROJECTS COMPLETED WITH COMPANY AND ITS CLIENTS:
http://www.pun-aussie.com
http://www.indiabandhan.com
http://www.indiabandhan.net
http://www.divyanand.org
http://www.computerpeoplesolan.com
Customized software were generated & installed successfully with various clients

Other Activities: Providing IT enabled services to Haryana (Income Tax Office) Regarding Data Punching & formation of PAN cards. .
Role: Team Leader / Technical Support.

الخلفية التعليمية

دبلوم, IT
  • في Sidhi Vinayak Technologies
  • مارس 2000

Specialties & Skills

Customer Service
Wireless
WIreless,Access points,Switches
Project Handling , Barcode RFID based Assets tracking System,Warehouse Management System,Stock Inven
AIDC,BARCODE RFID

اللغات

الانجليزية
متمرّس
الهندية
متمرّس