Customer Support Manager
DATA CAPTURE SYSTEMS
مجموع سنوات الخبرة :21 years, 7 أشهر
As a Systems Engineer, have to provide both hardware & software based solutions in regard to data capturing.
Demonstrations, Installations, Wireless site surveys apart from implementation & Trainings
Client end business requirement analysis, Business agreements, proposals preparations, preparing proof of concept for project approval.
Engineered & Certified for Intermec, Zebra, TEC, LXE (Honeywell), Motorola Products.
Performing as Techno Commercial Engineer looking Pre-Post Sales & Managing Service Support Dept. independently
Solution development & deployment (Software & Hardware).
Correspondence with Customers & Manufacturers for Automated Devices
Arranging & Supporting Service Maintenance Contracts.
Specialized in Barcode Scanners Portable data terminals, Barcode Printers Mobile Computers (HHT), Mobile Printers, wireless networking, RFID Terminals, ID Card Printing, Media sales for barcode & ID card Printers
Warehouse Management System with Barcode /RFID & Handheld Devices.
Deployment of 200 + Handheld devices in Govt. Water & Electricity dept by implementing Remote Mobile Control System(SOTI).
Fixed Assets Management System with Barcode /RFID & Handheld Devices.
Site surveys for creating Wireless Infrastructure by deploying Access points & Wireless Controllers for retails/Warehouses
Automation Systems for Aviation Industry, Ports, Industries by deploying Hand Held & Vehicle Mount Devices.
Deployment of Time Attendance & Access Control Solution with Barcode, Biometric, Proximity, Magnetic, Anti Surveillance Solution (Anti Theft System for Retail)
ID card (Smart Cards) Printing & Identification System with Card Printing Devices
For handheld devices has deployed different projects using multiple communication protocols like GPRS, WAN, Wireless LAN, Blue Tooth, Infra Red. Being Certified Maintaining Repairs & spares for Symbol(Motorola), Zebra (Labels& ID Card), Intermec, LXE (Honeywell).
Handling team of Five Persons.
Maintaining Annual Maintenance Contracts (AMC) for 800 devices (HHTs, Barcode Printers & peripherals.
As a Techno-Commercial Executive, have to provide both hardware & software based solutions.
Demonstrations, Installations, Trainings apart from sales handling calls Enquiry.
System Study & accordingly feasibility of Barcode system is analyzed.
Performing as Techno-Commercial Person, Looking Sales & Service independently.
As a Customer support Executive, have to provide both hardware & software based solutions, Design/Update/Reconstruction of the existing system with the interface of Barcode Systems.
Specialized customer support in thermal transfer Printing, Laser, CCD Scanners, Portable Data Terminals RF based Solutions.
Maintaining Annual maintenance Support, which are on customer’s end or sometimes online.
System Study & accordingly feasibility of Barcode system is analyzed.
Performing as Techno-Commercial Person, Looking Sales & Service independently.
ACCOMPLISHMENTS:
Completed Projects for export houses by enhancing them implementation of Barcode Technology.
Completed Projects for Fabrics (WIP), tracking of particular lots through Barcode technology.
Completed Projects for Multi specialty Hospitals by providing them complete solutions in Barcode Technology.
Performing system studies at client end and accordingly R&D is done to provide appropriate barcode solution.
Ability to juggle & prioritize multiple tasks, well versed to Concept of Selling.
Achieve 100 % +Targets In AMCS & Repairs/Spares for 2004
www.geipl.com
RESPONSIBILITIES:
To perform system analysis & Designing studies at client end
Costing & Implementation of software application.
To manage other IT enabled jobs i.e. Data punching, E-Publishing.
ACCOMPLISHMENT:
Completed Project of Company's Commercial Portal.
Various Software Presentations/Demo Presentations.
Maintaining/Updating Clients Commercial Portal.
Managing IT enabled services in various govt. depts.
PROJECTS COMPLETED WITH COMPANY AND ITS CLIENTS:
http://www.pun-aussie.com
http://www.indiabandhan.com
http://www.indiabandhan.net
http://www.divyanand.org
http://www.computerpeoplesolan.com
Customized software were generated & installed successfully with various clients
Other Activities: Providing IT enabled services to Haryana (Income Tax Office) Regarding Data Punching & formation of PAN cards. .
Role: Team Leader / Technical Support.