Account Manager
Dulsco
Total years of experience :4 years, 2 Months
• Capable of handling multiple tasks simultaneously, prioritizing actions to ensure timely completion of projects
• Known for building long lasting relationships with clients, vendors and colleagues
• Accountable for face to face meetings with many Clients for successful business deals
• Resolves problems/issues within accounts by methodically identifying customer issues/pains; being a primary point of contact; utilizing expertise in development of solutions; collaborating with internal resources; engaging the proper resources; and communicating the customer’s report issue to the account team
• Resolving the escalation queries of the clients
• Proactively engaged and assisted customers through all communication means - inclusive of email, phone, online presentations, screen-share and face-to-face meetings
• Act as the key interface between the customer and all relevant Dulsco divisions
• Responsible for the effective on-boarding of new clients, working closely with Sales team peers to ensure a seamless relationship transition
• Develop and pursue a GROW (up-selling and cross-selling) sales strategy to enable aggressive growth of accounts through deep understanding of customers’ needs
• Generating Revenues from the pre-allocated sellers month on month basis by helping them in five line of business.
• Meeting the sales target on month on month basis
• Achieving the sales revenue on monthly basis
• Accountable for face to face meetings with many sellers for successful dealings
• Resolving the escalation queries of the seller
• Guiding & leading new employees on varied assigned tasks in the organization
• Guiding sellers to come up with new product line to increase their business volume
• Monitoring seller’s account and helping them to get their payment paid within the stipulated time frame
Assisting in On-boarding Team since joining
• Contributing in Pre On-boarding Team (fashion & home category)
• Accountable for face to face meetings with many sellers for successful dealings
• Resolving the escalation queries of the seller
• Guiding & leading new employees on varied assigned tasks in the organization
Co-ordination with the client understand their requirement and provide them with best solution related to legal Books, Citations, Law- queries. Maintaining complete track record of the data and to do follow up's accordingly.
Replying e-mails and doing correspondence with the clients.
Generating sales
Maintaining the Personal Files of employees
Industrial Project
(Summer Internship)
UniPropitia, Dubai (May 1 - June 20, 2013)
Promoted Intrapreneurship Training among employees to work in the organization like an entrepreneur for the benefit of the organization.
• Intrapreneurship Training and Innovative Approach by UniPropitia
Academic Project
(Mentorship Project)
• Awarded 1st position for Painting Competition 2008 at school level.
• Awarded 1st position for Antarkshari competition 2012 at college level.
• Won Prize for Dance Competition at school level.
• Coordinator of E-cell ( Entrepreneur cell Development) at college level.
Successfully completed Master's Degree PGDM-IB( Post Graduation Diploma In Management In International Business) Major- Marketing Minor-Finance In the month of MAY year 2014 from JIMS, Kalkaji, Delhi. Approved by AICTE affiliated to Guru Govind Singh Indraprastha University, Delhi.
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