Customer Experience Representative
Deliveroo
Total years of experience :14 years, 10 Months
• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Respond to complaints from customers and give after-sales support when requested
• Efficiently responding to any online, incoming emails or telephone queries
• Store and sort financial and non-financial data and present reports
• Conduct orientation programs for new employees
• Administer salaries and determine leave entitlements
• Be involved in staff training and development, preparation of job descriptions, staff assessments and promotions
• Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management
• Maintain management information systems (manual or computerized)
• Ensures proper document classification, sorting, filing and proper archiving.
• Reviews completeness of documentation and prepares document transmittal.
• Taking care of the entire visa related matters of each staffs and HR related works.
• Direct reporting to Managing Director and Sales Head.
Manage day-to-day client relationships through Cold calls, Presentation, Email Marketing,
and Social Media Marketing.
* Gaining a clear understanding of customer’s businesses and requirement.
* Negotiating the terms of an agreement and closing sales
* Challenging any objections with a view to getting the customers to do business with us.
* Setting appointments and serving old and new clients.
* Interviewing & screening candidates for local recruitment, as per clients demand for the
placement.
* Handle all the Administration works.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone
or via e-mail.
* Receive, direct and relay telephone messages and fax messages.
* Maintain Daily attendance records and preparing daily reports.
* Calculating the annual leave of all employees of the organization.
* Maintain the petty cash fund of every month and keep the updated records for filing.
* Maintaining files and records of company and proper filing of all incoming and outgoing
documents.
* Booking & Managing Air Tickets for boss and other staffs on each travel and Reserving
arranging Hotels for the office seminars.
* Call potential clients and businesses on behalf the management to set the appointments.
* Maintains customer records by updating account information.
* Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
* Direct reporting to the Managing Director.
Attract potential customers by answering product and service questions; suggesting
information about other products and services.
* Open customer accounts by recording account information.
* Maintain customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
* Contribute to team effort by accomplishing related results as needed.
Cold calling and presenting appropriately to make sales.
* Negotiating the terms of an agreement and closing sales
Bachelors in Business Studies and Administration