Lead SAP BASIS/S4HANA Specialist
DXC Technology
Total years of experience :18 years, 0 Months
Implementation/Migration: -
• Involved in the technical sizing, design, requirements gathering and execution of SAP implementation project.
• Performed conversion/migration tasks for the Brown-field implementation of ECC on Oracle to S/4 HANA system.
Upgrade: -
• Support Pack Stack and HRSP Upgrades of S4HANA/ECC application servers.
• Support Pack Stack Upgrades of PO application server.
• Support Pack Upgrades of SOLMAN application server.
• Support Pack Upgrades of Add-Ons like SuccessFactors HCM Integration, SAP FIORI, etc.
• Upgrade revision upgrade of HANA DB server.
• Oracle SBP update.
• Determined and defined project scope and objectives.
• Developed and managed a detailed project schedule and work plan.
Support: -
• Involved in all the administrative and monitoring tasks related to the Hyper Care support given post the Go-Live of S/4 HANA application and database servers.
• Delivered the support services to 1000+ Enterprise Support and MaxAttention customers of EMEA region hosted globally on multiple infrastructures with a team size of 100+ across two regions, India and Hungary.
• Topic Owner for Software Lifecycle Management activities driving Quarterly maintenance of Release Upgrades and fortnightly maintenance of Hotfixes and Emergency Patches for Customer Systems.
• Provide SLA support while ensuring in-time and quality delivery of other important activities like incident and service request handling, monitoring and tracking.
• Guide and mentor young professionals to step up to the challenges offered in the work environment by identifying, planning & facilitating required training in focus/ critical areas.
Upgrade: -
• EHP, Support Pack Stack and Kernel Upgrades of ECC systems.
• Delivered projects managing competing demands of schedule, cost, scope, risk, and quality.
Support: -
• Effective troubleshooting of all the Client/Server BASIS Components such as Dispatcher, Enqueue, Gateway, ICM, Message Server, Logon Group, SAP Memory, Start Service, Update, Web Dispatcher and Other related areas.
• Effective decisions taken and engaged in the emergency procedures for production down situation, how to detect and resolve them, and which data to collect for RCA.
• Managing relationships with clients and stakeholders.
• Interact with customer on a regular basis status calls and handling escalations.
Client: Airtel
• Project Deployment, Upgrade, Testing and Debugging of new and existing IVR/SMS/USSD based services and other applications related to MIS, reports, promotions, billing and Customer Care Portal.
• OS/DB/Antivirus Administration, Upgrade & testing of new patches.
• MIS Generation and reporting.
• Business analysis and marketing activities.
• Managed and Administered all Windows based workstations and laptops.
• Supported hardware/application issues.
• Managed exchange servers, email clients, printer configurations, data recovery and LAN network.
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