MANJIMA MADHU

• Managed client requirements and coordinated with the design team to deliver creative projects
on time.
• Assisted in content creation, including social media posts, promotional materials, and
branding elements.
• Communicated with clients to understand project briefs and ensure satisfaction with final
outputs.
• Supported marketing campaigns through creative ideas and execution planning.
• Handled multiple projects simultaneously while maintaining quality and deadlines.

• Managed customer inquiries and provided timely and professional responses, contributing to
customer satisfaction and retention.
• Remain calm, friendly and enthusiastic at all times.
• Established and maintained strong relationships resulting in a growth in overall sales through
effective communication and understanding of client needs.
• Adapted to changing situations maintaining a calm to ensure customer satisfaction.

• Worked closely with airport personnel to address passenger inquiries, resolve issues and
ensure a positive travel experience.
• Verified customer passports and documentation to travel.
• Customer facing role.
• Presented a smart and professional appearance at all times.
• Clearly explained the processes in a friendly manner.

• Answered customer telephone calls promptly and improved on hold wait times.
• Responded promptly to enquiries from clients, members and staffs via emails,
• Offered prompt solutions to maintain customer satisfaction.