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Kumbirai Portia Chipunza, Guest Relations Officer

Kumbirai Portia Chipunza

Guest Relations Officer·AWRostamani: Arabian Automobiles Company,

United Arab Emirates

Master's degree, Marketing Strategy

Work experience

Total years of experience: 8 years, 8 months

Guest Relations Officer

January 2023 - Present

AWRostamani: Arabian Automobiles Company,

Dubai, United Arab Emirates

January 2023 - Present

*Managed customer data using Salesforce, generating qualified leads and improving showroom efficiency
*Identified and resolved recurring service pain points, boosting customer satisfaction by 15%
*Coordinated test drives, stock checks, and reporting, streamlining showroom operations
*Analyzed customer behavior trends, informing engagement and sales strategies
Company industry:
Automotive Dealership & Distributor

Marketing Coordinator

March 2022 - June 2023

Mast Monk DMCC,

Dubai, United Arab Emirates

March 2022 - June 2023

*Coordinated cross-functional teams to execute integrated marketing campaigns, increasing brand engagement by 20%
*Developed initiatives aligned with customer behavior trends and growth goals
*Assisted with budget planning and expense tracking to optimize ROI
*Organized product photo shoots and marketing activations
Company industry:
Management Consulting

Marketing Officer

June 2021 - January 2022

Oma Plus Technology,

Dubai, United Arab Emirates

June 2021 - January 2022

*Designed and implemented customer-focused marketing campaigns, resulting in 25% increase in leads
*Coordinated digital content ensuring brand consistency
*Maintained structured marketing databases for targeted communications
*Delivered corporate presentations to 50+ prospective clients
Company industry:
Financial Services

Sales and Marketing Administrator

August 2017 - April 2021

Nissan Clover Leaf Motors,

Harare, Zimbabwe

August 2017 - April 2021

*Led marketing initiatives with Nissan South Africa, supporting lead generation
*Conducted market research and competitive analysis, informing sales strategies
*Coordinated national exhibitions and promotional events, engaging 5, 000+ attendees
*Managed quotations, invoicing, and operational reports
Company industry:
Automotive Dealership & Distributor

Education

Midlands State University

May 2021

May 2021

Master's degree, Marketing Strategy

Zimbabwe

National University of Science and Technology

December 2016

December 2016

Bachelor's degree, Marketing

Zimbabwe

Skills

CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER DATA MANAGEMENT
Intermediate
CUSTOMER DATA MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
STRATEGIC MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
Demystifying Customer Experience –
Fundamentals of Digital Marketing – Google Digital Skills for Africa
Google for Africa
Elevating Service Excellence
AWRostamani Academy

Hobbies

  • Painting
    Attended the breast cancer awareness- Paint It Pink