Mariam Ashraf

• Supported sales and administrative operations within the company.
• Prepared invoices, reports, and maintained organized customer records.
• Coordinated between production and sales teams to ensure timely delivery.
• Followed up with customers regarding orders and delivery schedules.

• Delivered excellent in-store customer service and personalized shopping assistance.
• Achieved daily and monthly sales targets through upselling and product knowledge.
• Processed POS transactions and handled cash/card payments accurately.
• Maintained visual merchandising and store presentation standards.

Dear Hiring Manager,

I hope you are doing well. I am reaching out to express my interest in any available positions within your company that align with my skills and experience. With a background in customer service and sales, including my roles as a Walmart customer service chat support representative, a Sales Assistant, and a Reservation Agent at Expedia, I have developed strong abilities in handling customer inquiries, assisting in sales processes, managing bookings, and ensuring customer satisfaction.

My strong communication, problem-solving, and multitasking skills allow me to support both customers and the team efficiently. I am highly adaptable, detail-oriented, and eager to bring my experience to your organization in a role where I can add value.

I have attached my CV for your review and would appreciate the opportunity to discuss potential opportunities. Thank you for your time and consideration. I look forward to your response.

• Handled 60+ daily customer interactions via phone, chat, and email channels.
• Supported international accounts including DoorDash, Walmart, and Expedia.
• Assisted customers with bookings, cancellations, itinerary changes, refunds, and order
management.
• Resolved complex complaints while maintaining high customer satisfaction scores.
• Consistently met KPIs including Quality Score, AHT, and CSAT targets.
• Accurately documented cases using CRM systems and internal tools.
• Managed multiple chats simultaneously while maintaining service quality.