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Irfan Ahmad, Business Development Manager

Irfan Ahmad

Business Development Manager·Al Fawaz Tours,

United Arab Emirates

Master's degree, Tourism and Travel Management

Work experience

Total years of experience: 13 years, 11 months

Business Development Manager

December 2023 - Present

Al Fawaz Tours,

Salalah, Oman

December 2023 - Present

• Directed inbound tourism sales and destination product development, emphasizing FIT, group, and MICE segments within Oman.
• Forged strategic B2B alliances across India, GCC, and Europe, catalyzing significant revenue streams.
• Conceptualized and implemented bespoke travel itineraries across premier Omani destinations, ensuring superior service standards.
• Negotiated contracts with hotels, transportation providers, and ground handlers to secure cost-effective, quality-driven service delivery.
• Oversaw team operations, ensuring adherence to SOPs, and optimized coordination with local authorities and diverse suppliers.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Tourism Manager

June 2022 - February 2023

Satguru Travel,

Lagos, Nigeria

June 2022 - February 2023

• Directed hotel, holiday, transfer, and visa product strategy for B2B markets across Nigeria and West Africa.
• Introduced a white-label hotel booking platform (T3Hotel.com) to elevate partner engagement and sales performance.
• Designed region-specific travel packages and agent training modules, bolstering both conversion and retention outcomes.
• Collaborated with sales and IT teams to refine the booking interface, maximize margins, and broaden market reach.
• Guaranteed consistent follow-up, partner onboarding, and responsive support services to ensure a fluid agent experience.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Assistant Manager, MEA

September 2020 - December 2020

TheSqua.re,

New Delhi, India

September 2020 - December 2020

• Contracted hotels and serviced apartments throughout the UAE, KSA, Qatar, and key African markets.
• Acquired priority inventory access with Rotana Hotels Group, focusing on long-stay accommodation solutions.
• Played a pivotal role in the reactivation of supplier partnerships post-COVID, streamlining onboarding processes.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Executive – MICE & Cruise Operations

January 2019 - May 2020

National Travel & Tourism (NTT),

Muscat, Oman

January 2019 - May 2020

• Managed inbound bookings for FIT, group tours, MICE events, and cruise operations throughout Oman.
• Orchestrated on-ground logistics for major cruise liners, including Queen Mary, Oceania, Carnival, and others.
• Handled bidding, scheduling, and logistics for Shorex, Turnaround, and Pre/Post tour operations with precision.
• Supervised events and large group movements across Muscat and Salalah, ensuring seamless execution.
• Executed internal corporate travel projects for Saud Bahwan Group brands, including Toyota, Ford, and Kobelco.
• Guaranteed superior vendor coordination, contract negotiations, and efficient guide and transport management.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Assistant Product Manager

January 2015 - October 2018

FCM Travel Solutions

New Delhi, India

January 2015 - October 2018

• Managed corporate travel products, vendor relations, and product development for non-air travel solutions.
• Engineered and scaled India-wide corporate car rental program, encompassing over 25, 000 vehicles across 60+ cities.
• Cultivated vendor partnerships for hotels, transport, and event logistics, catering to comprehensive business travel requirements.
• Spearheaded product design and implementation for non-air travel solutions, ensuring competitive pricing and service excellence.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Senior Executive

June 2012 - January 2015

Avis Renta A Car - India

New Delhi, India

June 2012 - January 2015

• Handled reservations, fleet management, and client support for corporate and retail customers.
• Managed reservations for chauffeur-driven and self-drive car rentals, catering to both corporate clients and walk-in customers.
• Coordinated luxury fleet scheduling, airport transfers, and long-term/intercity rental services.
• Supported corporate bookings and ensured exceptional client servicing throughout rental processes.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Hospitality and Tourism

Tour Coordinator

December 2009 - June 2012

Indian Railway Catering and Tourism Corporation,

New Delhi, India

December 2009 - June 2012

• Managed pan-India tours, encompassing Bharat Darshan, Buddhist Circuit, and Government & Leisure Groups.
• Coordinated seamlessly with rail, hotel, and transport partners to ensure streamlined end-to-end logistics.
• Oversaw chartered train movements and onboard services, enhancing client satisfaction throughout tour experiences.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Education

Aligarh Muslim University

May 2009

May 2009

Master's degree, Tourism and Travel Management

India

GPA (point): 4 out of 5

GPA (point): 4 out of 5

View attachment

Skills

Destination Management
Expert
Destination Management
Expert
Business Development
Expert
Business Development
Expert
Operational Strategy
Expert
Operational Strategy
Expert
Product Innovation
Expert
Product Innovation
Expert
Strategic Partnerships
Expert
Strategic Partnerships
Expert
Hotel Contracting
Expert
Hotel Contracting
Expert
Inbound Tourism
Expert
Inbound Tourism
Expert
B2B Travel Sales
Expert
B2B Travel Sales
Expert
MICE Operations & Planning
Expert
MICE Operations & Planning
Expert
Destination Management
Expert
Destination Management
Expert
Corporate Travel Solutions
Expert
Corporate Travel Solutions
Expert
Leisure & Group Travel
Expert
Leisure & Group Travel
Expert
Supplier Negotiation
Expert
Supplier Negotiation
Expert
Product Development
Expert
Product Development
Expert
Strategic Partnerships
Expert
Strategic Partnerships
Expert
FIT & Group Itinerary Planning
Expert
FIT & Group Itinerary Planning
Expert
Commercial & Pricing Strategy
Expert
Commercial & Pricing Strategy
Expert
Cruise Shore Excursion Management
Expert
Cruise Shore Excursion Management
Expert
Project Management
Expert
Project Management
Expert
Travel Desk Management
Expert
Travel Desk Management
Expert
Hotel & DMC Contracting
Expert
Hotel & DMC Contracting
Expert
Travel Trade Shows & B2B Events
Expert
Travel Trade Shows & B2B Events
Expert
Microsoft Office Suite (Excel, Word, PPT)
Expert
Microsoft Office Suite (Excel, Word, PPT)
Expert
Luxury & VIP Travel Services
Expert
Luxury & VIP Travel Services
Expert
Remote Market Support (India to GCC)
Expert
Remote Market Support (India to GCC)
Expert
Team Handling
Expert
Team Handling
Expert
Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
Business Development
Expert
Business Development
Expert
Sales Operations
Expert
Sales Operations
Expert
Travel Management
Expert
Travel Management
Expert
Travel
Expert
Travel
Expert
Tour Management
Expert
Tour Management
Expert

Languages

English

Expert

Hindi

Expert

Urdu

Expert

Arabic

Beginner

Training and Certifications

Certifications
Strategy Marketing Workshop (MICE) by Ministry of Heritage & Tourism, Oman
Oct 2019
Oman Tourism Product by Ministry of Heritage & Tourism, Oman
Nov 2019
GDS Amadeus
Jun 2012

Hobbies and interests

Exploring New Destinations & Cultures
Networking & Business Development
Traveling & Adventure Sports