Tourism Manager
Satguru Travel
Total years of experience :11 years, 0 Months
Key Responsibilities:
• Budgeting and P&L: Fully accountable for budgeting, financial implementation, and profit & loss (P&L) management for non-Air business.
• Supplier Negotiations: Procure optimal deals with ground service suppliers, tailored to meet the specific market requirements.
• Business Development: Continuously identify and acquire new business opportunities while nurturing relationships with both existing and potential clients in various markets.
• Operational Oversight: Managed operational activities to ensure efficient service delivery for clients, paying close attention to details and service quality.
• Inbound & Outbound Activities: Direct and oversee all inbound activities, including excursions, MICE (Meetings, Incentives, Conferences, and Events), hotel reservations, transfers, and visa services.
• Staff Management and Training: Oversee the recruitment, management, and performance of the operations team, ensuring they are well-trained and motivated.
• Task Allocation: Arrange work rotas for staff and allocate tasks effectively.
• Budget Management: Manage budgets, meeting sales targets, and maximizing profits for sustainable growth.
• Marketing Liaison: Liaise with head office and tour operators for marketing purposes, ensuring alignment with the company's branding and promotion strategies.
• Customer Relations: Handle email, phone inquiries, and address any customer complaints promptly and professionally.
• Sales: Sell package holidays and individual travel elements, including flights, hotels, and car hire, to meet client needs.
• Reporting: Write reports for head office, providing insights and recommendations for continuous improvement.
Key Responsibilities:
Complete ownership of the company’s product and service offering, making sure that all functions of the organization are aligned to meet its strategic commercial objectives. My role includes but is not limited to the following tasks.
• Sales & Marketing for TheSqua.re Serviced Apartments(B2B & B2C)
• Product Development for new and existing clients.
• Day-to-day operation
• International network development (Local partners in Middle East & Africa Region)
• Serviced Apartments and Hotel Contracting
Key Responsibilities:
• File Handling: Responsible for the complete handling of client files, ensuring profitability, and delivering exceptional tour operations for various segments including Groups, Incentives, MICE (Meetings, Incentives, Conferences, and Events), and Cruise excursions.
• Client Inquiries: Supervise all inquiries, whether from existing clients or new leads, ensuring they are handled accurately, appropriately, and in a timely manner.
• Business Growth: Developed and implemented strategies to expand the inbound business, aiming to achieve set targets.
• Project Management: Responsible for the project management of incentive trips, meetings, conferences, and other events for both leisure and corporate clients.
• Event Planning: Planned, organized, and executed a range of events and groups, including incentives, conferences, events, and gala dinners for travelers. This includes coordinating flights, accommodations, transportation, excursions, and team-building activities.
• Supplier Relations: Maintain strong relationships with local hoteliers and suppliers, ensuring favorable partnerships.
• Marketing: Responsible for marketing inbound tourism services both locally and internationally, promoting the company's offerings effectively.
• Client Relations: Maintained regular contact with clients and provided timely and efficient responses to all queries, enhancing client relationships.
• Issue Resolution: Resolved customer service issues promptly, ensuring client satisfaction through appropriate corrective and preventive measures.
• Agent Inspections: Managed agent site inspections and familiarization programs, nurturing strong partnerships with agents and promoting our services effectively.
Key Responsibilities:
• Strategic Policy Development: Developed strategic policies and programs designed to cater to the unique needs of corporate travel clients, ensuring that our offerings align with their goals and objectives.
• Non-Air Travel Products: Oversee non-air travel products, including hotels, rental cars, visas, insurance, and more, managing their operations to deliver high-quality services.
• Supplier Contracts: Managed contracts and rates with travel service providers, ensuring that we secure favorable terms and maintain cost-effective pricing.
• Product Performance: Oversaw and evaluated the performance of travel products, conducting sales and competitor analyses. Recommend strategies to increase market share while preserving product margins.
• Contract Management: Ensured timely loading of rates and contracts into the contract system before brochure release, maintaining accuracy and efficiency.
• Client Support: Provide travel assistance to clients, offering solutions related to ground transportation and fleet management for meetings and event planning.
• Sales Support: Work closely with sales managers, providing information and presentations that support the acquisition of new business accounts.
• Product Expertise: Offered product advice and expertise to both new and existing clients, enhancing their understanding and experience.
• Reporting: Generate regular business reports for the leadership team, offering insights and data to inform strategic decision-making.
• Team Management: Conduct annual performance reviews for team executives, fostering professional development and performance improvement
• Handling Travel Desk for walk-in Guests & Corporate clients and understand their travel needs, whether they want to travel for leisure, relaxation, or business.
• Designing flexible tour packages to meet the needs of different clients.
• Reserving tickets in airlines, railways or other mode of transportation, that best suits the client or traveller's interest.
• Manage complete Tour Operations for Domestic & Inbound Travel packages.
• Accompanying groups travelling by tourist train & charter coach, although on specialist tours travel may be by coach or, car, boat, train or plane.
• Announce details of travel arrangements and stop-over points check tickets and other relevant documents, seat allocations and any special requirements.
• Help with passport and immigration issues with check-in and settle them into their accommodation.
• Communicate a range of information on itineraries, destinations and culture.
• Inform passengers of arrival and departure times at each destination as per the itinerary.
• Maintain good relationship with all the local hoteliers and suppliers.
• Handle customer complaints.
Travel/Tourism Projects