Manjit Karmokar

-Developed strong global acumen by working with a multitude of people from almost every nationality as well as travelling to and learning from all parts of the world
-Ensuring consistent delivery of premium class quality services through continuous performance management of crew in accordance to company standards and procedure
-Ensuring optimum premium class customer service levels with a motive to achieve customer delight
-Adherence to protocols with a focus on safety, cost, punctuality and customer experience to ensure standardization on all routes
-Leveraged interpersonal skills and customer focus to up-sell products and enroll new customers in loyalty programs
-Maintained professionalism under pressure during challenging situations and used problem solving skills to find ways out of conflict situations
-Assisting in scaling up duty-free sales and over seeing in-flight entertainment services
-Creating official reports, and handling documents pertaining to customs and immigration

-Leading service operations and ensuring exemplary service to all customers with a prime motive to make customer experience memorable by keeping the flight environment friendly and professional at the same time
-Mentored new crew members and managed the continuous performance management of crew in compliance with the company policies and procedures
-Identified areas of enhancement and executed corrective action to upscale service standards
-Increasing business revenues to higher levels by encouraging crew members to up-sell in-flight services and by promoting duty free sales
-Excelled customer service ratings by ensuring quality service provided at its optimal standards
-Management of on-board documentation, sales documentations and voyage reports

-Airport Handling Procedures and Guest Excellence
-Identifying and satisfactorily resolving guests problems and complaints on the spot
-Ensuring optimum standard of service, by continually improving the performance and quality of the service provided to guests
-Basic dangerous goods regulations training for passenger handling staff
-SABRE-Advanced Version check-in system
-Basic AVSEC (Aviation security) training