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Manju Kumari, Senior Customer Success Manager

Manju Kumari

Senior Customer Success Manager·Adobe

India

Bachelor's degree, Bachelors of Technology

Work experience

Total years of experience: 8 years, 3 months

Senior Customer Success Manager

January 2023 - January 2025

Adobe

Dubai, United Arab Emirates •Remote

January 2023 - January 2025

• Managed enterprise customer portfolio worth $4.6M and executive relationships.
• Improved customer retention by 37%.
• Led onboarding, adoption programs and executive QBRs.
• Identified expansion opportunities and collaborated across teams to deliver customer
value.
Company industry:
IT Services

Senior Account Executive

January 2022 - January 2023

Sprinto

Delhi, India •Remote

January 2022 - January 2023

• Exceeded $500K sales quota in 9 months.
• Increased average deal size through consultative selling.
• Ensured seamless customer handover to Customer Success.
Company industry:
Cyber & Network Security

Customer Success Manager

November 2019 - January 2022

UrbanPiper

Delhi, India •Hybrid

November 2019 - January 2022

• Managed enterprise accounts across onboarding, adoption, renewals and expansion.
• Implemented customer health scoring and success plans.
• Improved customer adoption through cross-functional collaboration.
Company industry:
IT Services

Account Manager

November 2018 - October 2019

Uber Eats

Chandigarh, India

November 2018 - October 2019

• Managed strategic partner accounts and performance initiatives.
• Identified revenue growth opportunities using account insights.
Company industry:
Catering, Food Service, & Restaurant

Founder & Business Head

January 2018 - November 2018

Travel Fireflies

Delhi, India

January 2018 - November 2018

Company industry:
Travel Agency

Product Manager

November 2016 - January 2018

Travel Triangle

Gurgaon, India

November 2016 - January 2018

Company industry:
Hospitality & Accomodation

Education

Maharshi Dayanand University

May 2016

May 2016

Bachelor's degree, Bachelors of Technology

India

GPA (percentage): 65.7%

GPA (percentage): 65.7%

Skills

ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
CUSTOMER SUCCESS MANAGEMENT
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Native Speaker

Hindi

Native Speaker

Training and Certifications

Certifications
MS Excel & AI Advanced MS Excel
AI Career Accelerator