Customer Service Representative
jindal telecom pvt ltd
Total years of experience :1 years, 10 Months
•Maintains customer relationship by responding to inquiries; documenting actions.
•Prepares for customer inquiries by studying products, services, and customer service processes.
•Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses;
gathering and researching information; assembling and forwarding information; verifying customer’s
understanding of information and answer.
•Records customer inquiries by documenting inquiry and response in customers’ accounts.
•Improves quality service by recommending improved processes; identifying new product and service
applications.
•Updates job knowledge by participating in educational opportunities.
•Accomplishes customer service and organization mission by completing related results as needed.
Airline and Airport Managment