Senior Customer Service/ Senior Sales Coordinator
Saint Gobain Gyproc-Middle East FZE- Building Materials ServicesTiffany Tower, Cluster W Jumeirah
Total years of experience :16 years, 7 Months
Owner of the Customer Order Process.
•Build strong relationship with the customers with the aim of customer loyalty.
•Capture and ensure the resolution of Customer Complaints and monitor that preventive measures are put in place.
•Inter-departmental communication to address gaps in the process.
•Participate in streamline initiatives to achieve high level of effectiveness.
•Use of the ERP system, and initiate potential system improvements.
•Continuous follow-ups to ensure clear and workable L/Cs are on time, in a form required to ensure smooth fulfilment of orders.
•Share expertise as a member of the team in order to increase the efficiency and responsiveness of the Customer Service Centre as a whole.
•Efficient and accurate in documentation.
•Deals with LC terms & conditions from enquiry stage till invoicing.
•Knowledge in export and JAFZA procedures
•Invoicing, reports generation, and filing
•Implement safety procedures according to the company safety policy
•Acknowledge Departmental and Corporate Objective, Vision, Mission, and Strategy.
•Conduct customer visit to measure feedbacks that will improve the company policies and services.
Acknowledge all incoming documents within 24 hours after enquiry has been received; review of rfqs and convert to requested UOM (unit of measure) during the analyzation stage.
•Carry out inquiry evaluations with the Country Support Manager and Regional Area Manager throughout the preparations of quotations/ tender.
•Ensure timely submissions of quotation/s within two weeks time or as per agreed bid by date with the client.
•Follow up submitted quotation/s and acknowledge orders from the clients.
•Ensure correct data entry into the EFACS/ERP system and purchase orders reflects costs as per the offer
•Expedite sales order through company integrated business system liaising with materials, logistics and operations to ensure deliveries to are on schedule.
•Ensure that prepared shipping documents are accurate and if applicable, as per the letter of credit agreed.
•Prepare and issue invoices through EFACS/ERP system and other pertinent system for all customer orders relating to spare, repair parts and services.
•Adhere all IMS procedure and directive as set out by the management.
•Other activities as assigned by the Commercial Manager from time to time.
•Work safely and in accordance with all company Health, Safety and Environmental rules and recommendations, and be proactive in maintaining a safe working environment.
for Local and Export Sales
• Prepare monthly, quarterly and yearly Sales Report data as mandated by Sales Team.
• Takes part in analyzing Business Sales in GCC, CIS and other Africa Countries.
• Prepare Quotations, process Sales Order and Invoices as required.
• Handling of, and taking responsibility for, customer enquiries made via phone,
fax and email - involving technical sales staff where appropriate.
• Entering new enquiry and order details on the ERP database system.
• Process shipping instructions and liaise with shippers as required.
• Prepare written quotations and contracts.
• Answer queries within company guidelines.
• Processing, progressing and invoicing orders.
• Assist with the administration of the service department
• Provide technical advices if required.
• Maintain the Customer complaints register and ensure the completion of the
Complaints procedure.
Assist executives in various reports as may be required such as the supply and spares report.
•Provides report for the department which required in achieving the set target.
•Update/upload data through company intranet.
•Use Oracle/JDE system to make orders and update the departments system.
•Upload and update company’s asset in the people soft in daily, weekly and monthly basis.
•Responsible for the workshop hand over process by keeping the correct workshop details for the entire company.
elementary and high school subjects according to primary and secondary curriculum level with major subjects taught in advisory class in every year of teaching period.
•On a concurrent position performs duties and responsibilities while serving as substitute teacher to absent or on leave teacher (vacation, sick, maternal or open emergency leave).
•Prepare periodical syllabus or lesson plans either required once daily, weekly or monthly submitted.
•Performs individual counseling to the parents and child regarding the pupil’s over-all standing in the class including physical and psychological development such as physical fitness, oral and dental hygiene, and open health conscious and attaining moral values.
courses: Certificates for Parts Manuals and Model Lists System Training
courses: Professional License as Secondary Teacher for General Science subjects
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