MANAGER PROCESS IMPROVEMENT
MORO, DIGITAL DEWA
Total years of experience :24 years, 9 Months
Analyzing existing processes: Identifying and documenting all the steps involved in a specific process, often using flowcharts, process maps, or other visual tools. Gathering data on the process, such as the time it takes to complete each step, the resources required. Identifying any bottlenecks, inefficiencies, or areas for improvement.
Developing and implementing recommendations for improvement: Propose solutions to address the identified issues, such as streamlining workflows, automating tasks, or implementing new technologies. Develop a plan for implementing the proposed solutions, which may include training employees, acquiring new software, or making changes to organizational structures. Monitor the results of the changes to ensure they are achieving the desired outcomes and make further adjustments as needed.
Planning & Strategy: Defining the application development vision and roadmap, aligning with the organization's overall business goals. Identifying user needs and requirements through various methods like user interviews, surveys, and market research. Prioritizing development efforts based on criticality, budget, and resource availability.
Team Leadership and Management: Leading and motivating the team of developers, testers, and other IT professionals involved in the application development process. Assigning tasks and responsibilities based on individual strengths and skill sets. Creating a positive and collaborative work environment that fosters innovation and problem-solving.
Project Management and Execution: Defining and implementing development methodologies like Agile or Waterfall, ensuring efficient project delivery. Estimating project timelines, budgets, and resource requirements. Monitoring project progress, managing risks, and addressing potential issues.
Leading role in the analysis, design and the successful implementation of Smart Document System with many process automations. The system is one of the most heavily used across all DEWA users including the Top Management and the service is extended to additional DEWA subsidiaries after the successful implementation in DEWA.
ACHIEVEMENTS HIGHLIGHTS
Smart Document System: Digital solution to create, review, approve, distribute and track Memos & other internal correspondence documents. Some of the system highlights are Improved productivity, standardization of templates, tracking, faster signing approvals & distribution etc. It has major contribution to the paperless initiatives with 700K+ uploads, 20+ million downloads and 4+ million workflow operations for 2019 and the usage is on the increase with many ongoing implementations.
-Functional analysis and solution design for automation requirements related to paperless initiatives.
-Designed the workflow processes used for General Correspondence, Quality Procedure Management, Final Agreement processes.
-Active involvement in the finalization of the 21-workflow process for Transmission Power.
Fleet Track & Trace System: Monitors the fleet of vehicles to improve usage, utilization and reduce cost by having real-time information about DEWA vehicles’ driver, position, speed, idling etc.
-Leading role in the analysis, design and implementation of Fleet Track & Trace System.
-System administration and server maintenance
-Designed reports according to the functional requirement provided by business.
Opentext Documentum: System administration of Enterprise Document Management System.
-3 major upgrades of Documentum from v5.3 to v6.6, v6.6 to v7.1 and v7.1 to v16.4.
-System integration with SAP, SiteCore, GIS, RightFAX & Metastorm eForm
-Process automations for Generation Division, Connection Services in WebTop.
-Successfully completed digitization projects for Finance, Transmission Power and Contracts with 5+ million docs.
Support for surround systems of core banking software used by Finance, HR, and Cards Departments of the bank for MESA & Africa region.
System analysis and design process automations. Develop innovative system solutions to support business objectives.
Administration of UNIX servers with Informix database management system & remote connections and Novell Netware server.
State Rank holder