Business Development Manager
Intellection / 4Profiles LLC
Total years of experience :8 years, 2 Months
Intellection and 4Profiles LLC is a digital marketing group providing a full range of marketing solutions to a vast clientele of Healthcare, Education, IT and Software, Retail, Manufacturing and other verticals to acquire, manage and retain their customers.
~ Generated approximately $250, 000 individually and led a team of 3 sales executives and 2 lead generation executives to achieve approximately $220, 000 in annual sales revenues by profiling potential prospects, lead generation, cold calling, follow ups, corporate presentations, service demonstrations to client teams, underwriting proposals, pipeline management, customer relationship management and sales forecasting techniques.
~ Hired and Managed a team of 3 sales executives for sales and 2 executives for lead generation by assigning tasks and quotas, short term and long term KPIs, reviewing weekly and monthly reports and providing appropriate training. And, helped find talents for the project delivery team to work on projects got - social media & search engine specialist, web & graphic designer, database administrator, marketing and campaign manager.
~ Won new accounts and strengthened relationships with major strategic partners such as Cubic Corporation, Lockheed Martin, Al Turki Holdings of KSA, Penguin Random House, IBT Media. Domestic firms such as Mantri Developers, Aditya Birla retail chain, Acropetal Technologies Pvt Ltd, Scorpio Events management, etc. for their sales & marketing initiatives through client meetings, service demonstrations and negotiations with senior leadership.
Intellection and 4Profiles LLC is a digital marketing group providing a full range of marketing solutions to a vast clientele of Healthcare, Education, IT and Software, Retail, Manufacturing and other verticals across North America, UK, Europe, Australia and other locations to acquire, manage and retain their customers.
~ Generated approximately $125, 000 in individual revenue by prospecting and lead generation, Cold Calling while exceeding 200 calls a week, setting up appointments for meetings with senior leadership to close projects with contract negotiations and closing techniques.
~ Worked on long term and short term KPIs set in conjunction with the management for sales and marketing goals. Further reducing the KPIs to shorter ones and split by department to achieve goals with effective time management. Long term KPI in sales to achieve $100, 000 in year 1 and in marketing to drive inbound leads through online customer engagement, SEO and SMO.
~ Customer Relationship management for business renewals and establishing Salesforce CRM for tracking sales, Pipeline management, sales forecasting and reporting, budgeting, Project management for collaboration and strategic sales and marketing planning and execution.
Span Outsourcing is a digital marketing service provider, specialising in compiling and delivering high quality Web, Content, Marketing and Data Solutions along with Social Media optimisation, SEO, Web development, Whitepapers, Marketing Consulting, etc.
~ Generated approximately $45, 000 in sales revenue over the course of nine months by soliciting businesses in North America and Europe through personalised email campaigns, cold calling and follow-up meetings. Was recognised as the top caller on the floor for exceeding 300 calls a week.
~ Arranged meetings with prospective companies for joint calls with managers and marketing podcasts for product demonstration and value preposition. These efforts concluded in a joint revenue of $30, 000 over the time of tenure.
~ Maintained CRM for sales tracking, lead management and marketing campaigns to support management to enhance clarity of sales forecasting, pipeline management and account management to improve spending reports on marketing and resources.
24/7 Customer is a Business Process Outsourcing company working simultaneously for diversified projects with at least 200 resources under a single project at any time. Worked for the American direct-broadcast service provider Dish Network in the semi-tech process customer service team.
~ Achieved an average 83% Customer Satisfaction score over the course of tenure while helping callers with their payments, subscription changes, retaining canceling customers and carrying out technical processes for broadcast interruptions.
~ Received approximately 120 calls daily while ticketing all the calls with appropriate notes and following the process sequence on all calls.
~ Achieved an average 4.5 star rating on all quality checked calls in turn contributed for a reduced redundancies in the process and having an average call handling time at average of 4 minutes.
Aegis Global is a Business Process Outsourcing company. At the time, the primary project was the American global mass media corporation AOL based in New Jersey, working for the Customer Service team.
~ Achieved an average 87% Customer Satisfaction score over the course of tenure while helping callers with subscription changes, renewing subscriptions, retaining cancelling customers, authorising discounts for customer retention and billing.
~ Received approximately 150 calls daily on average while leaving appropriate notes on the member directory and following project processes.
~ Achieved an average 90% rating on quality check and maintaining an average call handling time to 6.5 minutes.