SALES EXECUTIVE
FREIGHTWORKS
مجموع سنوات الخبرة :17 years, 2 أشهر
-Managing the Imports, Exports (Sea and Air Freight) & Warehousing for key clients
-Acting as the single point of contact for clients in terms of sales & coordination. -Liaising with operations for smooth transition and delivery of shipments.
-Preparing quotations and converting enquiries into profitable business; actively following up with clients to maintain a good working relationship and acquire new business.
-Handling document control and customs clearance for clients.
-Preparing invoice from the confirmed quote, update cost/sell ensuring the submitting of the file to Finance to invoice the job on a timely manner.
-Coordinating with shipping lines /Air lines for rates, schedule, and cargo status. - Generate business and manage assigned portfolio of existing clients, by presenting Freightwork’s products and services in a manner that meets the client’s business requirements.
-Effectively carry out re-negotiations, clarifications, amendments and credit approvals (if necessary) to ensure acquisition of business.
-Understand customer / prospect requirements clearly, receive written approvals on quotations and prepare accurate SOP.
-Sourcing the prospective customers by networking, telemarketing, direct email n fax, websites, search engine and personnel visits
Manage accounts of DTC (Dell tech concierge) and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
• Adhere to all quality standards and processes, for the acquisition of customers, identifying opportunities and implementation of feedback from customers.
• Develop sales techniques of each customer service representative to drive revenue growth.
• Develop effective working relationships with customers through regular call-backs and identify and obtain further sales and business development opportunities.
• Work with and Group marketing to develop marketing campaigns to support Sales Strategy. Generate new business and raise awareness of company products.
• Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge.
Inbound team Manager, Direct call centre operations as a liaison between clients, supervisors, and call centre employees.
• Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
• Review statistics to measure staff performance and the need for improvement.
• Develop sales techniques of each customer service representative to drive revenue growth.
• Coordinate the interviewing, hiring and training of customer service representatives.
• Monitor interaction between staff and callers to ensure quality assurance standards.
• Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
• Driving the development of superior customer service and high performance to achieve high standards and KPI targets (AHT, CSAT, CONVERSION, QUALITY and FCR).
• Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff
Duration: November 2006 to December 2008
Designation: Consultant
• To provide technical supervision to Adobe enterprise level and retail level license owners.
• Resolving with their queries regarding which includes troubleshooting, system compatibility, license upgrades, updates and installation.
• Meticulously handling customer calls, resolving customer queries, up selling service to customers by researching customer's needs & requirements, retaining customers by educating them to the benefits of the service that they are currently being provided with.
BCA Graduation 2006 Bharathiar University
Basel Evangelical Mission Higher Secondary School