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Manoj Mohanan, it technical support engineer

Manoj Mohanan

it technical support engineer·Golden Sky Links Company

Iraq

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 14 years, 9 months

it technical support engineer

November 2012 - Present

Golden Sky Links Company

Erbil, Iraq

November 2012 - Present

Working as IT Support Desk Engineer, My duty of this company is Customer support for the Installation, Activation, and Troubleshooting of all kind of IT Services, Desktop support for Oil and Gas firms.

Company industry:
Accounting
Job role:
Information Technology

IT Engineer

July 2006 - July 2007

July 2006 - July 2007

IT Support for US-Army Compound in Mosul
 Installation and monitoring VOIP System (Quintum, GSM HG, Cisco)
 Installations and configuration of VSAT systems
 Installation, configuration and monitoring of Mikrotik Server
 Monitoring and management of Voice Over devices
 Customer Support for “Dalya” Sim Based Project which is in UK
IT Suppor t Engineer | Delta CyberTech

Job role:
Information Technology

Education

Vennikkulam Polytechnic Collage

January 2005

January 2005

Bachelor's degree, Computer Engineering

India

Completion date

St. Thomas HSS

January 2002

January 2002

High school or equivalent, Computer Engineering

India

Higher Secondary School SNDP HSS

January 2000

January 2000

High school or equivalent, Computer Engineering

India

GPA (percentage): 60%

GPA (percentage): 60%

Skills

IP Networking

Expert

Intercom

Expert

CCNA Certified

Expert

Gateway

Expert

VoIP

Expert

CISCO

Expert

TROUBLESHOOTING

Expert

ABACUS

Intermediate

ARMY

Intermediate

BACKUP

Intermediate

BGP

Intermediate

CUSTOMER RELATIONS

Intermediate

CUSTOMER SUPPORT

Intermediate

DOCUMENTATION

Intermediate

ENGINEERING

Intermediate

IP Networking

Expert

Intercom

Expert

CCNA Certified

Expert

Gateway

Expert

VoIP

Expert

Languages

English

Expert

Hindi

Expert