Restaurant General Manager
Matchstick Studio
Total years of experience :15 years, 5 Months
Working as a General Manager with Matchstick Studion
• Manages finance such as budget, payroll, and purchase.
• Hiring, schedule, supervises, training and coordinating the work of 40 + F&B personnel.
• Overseas correct receipt, storage, and handling of food and beverage products to ensure quality and freshness at all times.
• Managing social media and Digital Marketing and contract to sign up.
• Develops initiative to build sales, profitability and guest counts.
• Manages F&B budget and costs.
• Maintains & implements standards of quality in all food & beverage service operations.
• Orders maintain and inventories such as restaurant utensils & food inventories and checks.
1. Manages finances such as budget, payroll and purchasing.
2. Hires, schedules, supervises, trains and coordinates the work of 40 plus Food & Beverage (F&B) personnel.
3. Oversees correct receipt, storage and handling of food and beverage products to ensure quality and
freshness at all times.
4. Managing Social Media and Digi Marketing and contract sign up.
5. Develops initiatives to build sales, profitability and guest counts.
6. Manages F&B budgets and costs.
7. Maintains and implements standards of quality in all food and beverage service operations.
8. Orders, maintains and inventories such as restaurant utensils & Food inventories and checks etc.
• Coordinate the daily operations and taking responsibility for the business performance of the restaurant.
• Training and Supervising staff in day out and day in operations.
• Check stock level, order supplies and prepare cash drawer and petty cash.
• Draft quotations, menus, confirmation letters and special projects, follow up with day to day activities.
• Participate in up-selling Food & Beverage products in outlets.
• Maintain high standard of quality control, hygiene, health & Safety.
• Meet and greet guest, organize table reservation and offer advice about menu or events.
• Respond to guest queries and complaints.
• Explain various setups & design available to please customer as per the standards.
• Arrange required staffs for the functions and provide overtime, if necessary.
• Maintaining Daily Food Cost inquiries and complaints.
• Prepare reports at the end of the shift/week including staff control, food control & sales.
• Handles client inquiries i.e. walk-in, online, email & telephone reservation systems.
• Oversee Workflow of the trip.
• Order and follow up food as per number of pax confirmed for Cruise.
• Handel guest issues & concerns by forwarding to sales Manager.
• Coordinate with Sales Team with regards on their booking such as individual, Group, Corporate, and Travel Agents & Hotels.
• Coordinate with the Accounts in regards with cancellation of booking, refund and online payment, bank transfer, petty cash and etc.
• Coordinate with the Cruise Team for Cruise arrangement and setup for the trip.
• On board Cruise Coordination with Captain & Crew during the trip.
• To prepare guest checklist for every event during the cruise and inform to the on board crew for the arrangement.
• Coordinating the entire operation of the restaurant during scheduled shift.
• Managing staff and preparing Shift schedule as per requirement.
• Responding to customer complains.
• Organizing and supervising the shift of kitchen and FOH Employees.
• Reporting on Daily, Weekly and Monthly Sales
• Responsible of doing Stock ordering and daily inventory.
• Maintaining High Standard of quality control, hygiene and health & safety.
• Training and motivating staff for the upgraded promotions.
• Preparing cash drawer petty cash, till cash and making impress.
Ensuring that no shift is overstaffed.
Completing daily and weekly staffing schedules according to expected business volumes.
Coordinating break and meal periods for staff according to activity levels.
Directing employees through their daily routines.
Providing leadership to a team during a shift.
Recommending capable staff members for promotion and advancement.
Motivating staff to deliver better results.
Planning in detail for each shift.
Monitoring staff performance during a shift and addressing any shortcomings.
Mentoring and training up new employees.
Resolving pay discrepancies.
Writing up shift reports.
Making sure that all staff are properly dressed and enforcing grooming and appearance standards.
Ensuring the correct staffing levels for each shift.
Completing payroll records and ensuring that all staff files are up to date.
Managing the opening and closing of the work premises.
Responsible for all cash management during the shift.
Preparing orders so that they are ready to be shipped out.
Ensuring that quality audits are completed to a high standard.
Being involved in and contributing to team meetings.
Making sure that all staff have the basic skills training needed to perform their jobs.
Food & Beverage
Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beverages
Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment.
Co-coordinating with team workers to plan events, parties
3 Years Degree in Commerce, (Banking, Accounts, Business Organization)
Commerce - (BO, Banking, Accounting)
High School done with Arts (Hindi, English, Geography, History, Math & Arts)
