Learning and Development Consultant, Facilitator
ABAMI Consultancy and Training
Total years of experience :17 years, 2 Months
I work with senior partners and am responsible for:
Conducting in depth ‘need analysis’ and recommending high impact learning interventions to external clients that address identified performance gaps and/or enhance relevant skills.
Designing & developing learning solutions which include blended learning approach using ‘Experiential Activities’, ‘Action Based Learning’, and Psychometric Analysis.
Collaborating with product team and facilitators to design, develop and standardize learning resources like training presentations, facilitator guides, learner manuals, workbooks etc.
Facilitating learning programs for private and public sector clients on subjects like ‘Group Dynamics’, ‘Developing High Performing Teams’, ‘First Line Managers Leadership Development Journey’, to name a few.
Leading client projects through all phases of project management & collaborating with client program management teams for overall logistics and seamless delivery.
Collaborating with internal business development consultants to identify and propose ‘the best in class learning solution outline’ for their client.
I relocated from Canada to India in November 2015 and since then have been involved in providing independent consulting services to clients and doing learning workshops for external clients on a wide range of subjects - first line manager training, onboarding, soft skills, behavior skills training, etc.
Services offered to clients include - Training Need Analysis, Performance Consulting, Training Program Design, and Facilitation & Training Evaluation.
My services to clients include :
1) Training Need Analysis
2) Performance Consulting
3) Training Design and Delivery
4) Training Delivery
5) Facilitating Training Workshops
6) Training Evaluation
I reported to Director, Blended Learning Solutions and was responsible for -
Consult & collaborate with clients, department heads & business partners to assess & analyze learning needs, identify the most appropriate learning methodology and learning solution.
Use the ADDIE principles to design, develop & customize blended learning solutions/training programs to meet learning objectives & client’s business needs.
Review learning programs & evaluate training effectiveness using Kirk Patrick Model, implement feedback as and where needed in time.
Identify, implement & lead learning projects from analysis to implementation & evaluation. Plan and diligently manage project timeline, budget, resources, workflow and manage internal project team.
I reported to the Managing Partner and was responsible for -
Support business development team with assessing & analyzing client’s learning needs and identifying the most effective learning program to enhance relevant skills and address performance gaps.
Design and develop effective learning solutions, create facilitator guide, learner manuals & learning materials and relevant resources to support training program.
Manage multiple training projects and coordinate with external vendors, internal operations, delivery team and client for smooth logistics and implementation of the learning solution effectively.
Review and evaluate learning effectiveness with key stakeholders. Identify gaps, share and implement feedback/ recommendations to improve the learning impact.
Conduct market research & publish ‘White Paper’ on emerging learning and talent development themes.
HIGHLIGHTS - - -
Published a ‘WHITE PAPER - Win Games or Win Championship” on ‘Emerging Learning & Development Themes in Greater Toronto, Canada in 2013-14 - based on interviews done with Toronto HR Professionals & Learning & Development Managers / Specialists. The paper highlights the importance of ‘High performing teams’ to sustain and grow business.
I reported to the Training and Development Manager and was responsible for -
Collaborate with departments & Lines of Business (LOB) to analyze performance gaps and learning needs.
Design and develop ‘best in class learning solutions’ to meet aligned business goals. Design & develop Standard Training Plans, Facilitator Guides, Learner Guides and Learning Materials.
Facilitate training programs for new hire, front line, first line and senior managers across departments.
Analyze program feedback, evaluate training effectiveness and recommend changes to improve and update existing training design, materials and relevant sources.
Provide ‘On the Job Coaching and Mentoring’ to employees to support the transfer of learning. Conduct ‘Train the trainer’ & ‘Group Trainer’ session for subject matter experts & coach potential trainers.
Maintain & update the Monthly Training Calendar, training policies, guidelines & process charts.
Collaborate with ‘Head of Training & Development’ & Department Heads to review & identify the overall organization learning needs & build an effective ‘Annual Strategic Learning Plan & Annual Training Calendar’.
Build & manage strong working relationships with department heads across different Lines of Business.
Provide expertise to department heads in performance management, career development for team members. Participate in Weekly Business Review meetings & present different training initiatives.
HIGHLIGHTS - - -
Certificate of Appreciation for a pivotal role in the ‘Opening Team of Ferrari World Abu Dhabi’.
Leadership Award(Runner-up), First person from training team from across the organization.
Certified Internal Auditor for ISO 9001:2008. Acted in role of an Business Excellence Reviewer.
Trained and coached ‘Culturally Diverse Workforce’ to 46 nationalities.
Team Member of a Prestigious International Award Winning Training Program ‘Ferrari History, Legends and Spirit’ at IAAPA Brass Ring Award for Human Resources Excellence Best Innovation In Training.
Project Leader for ‘Comprehensive Training Program’ on the ‘Values, Vision and Mission of the Organization’. 1000 Employees covered.
I reported to Managing Director and was responsible for-
Liaison with the business consultants and understand training requirements of the client.
Design, develop and facilitate training programs that meet clients’ learning objectives.
Conduct Feedback Analysis, support clients to measure post training performance.
Conduct Training Workshops on Project Management, Risk Management, Customer and Communication Skills, First Time Managers, Decision Making & Problem Solving.
I reported to the Training Manager and was responsible for -
Lead and manage a team of Subject Matter Experts to design & deliver ‘Financial Product’
training & ‘Soft Skills’ training to new hire employees.
Manage training & new hire/conversion portfolios of more than 180- 200 Full Time Employees.
Meet OnJob Training Performance & SLA Business requirements - Process Quality 94.5%& Compliance 98% . Meet Customer Satisfaction Score of 90% for the team on the OnJob Training Floor for the Business Unit.
Provide coaching and feedback to employees and new hires on a weekly basis to improve performance.
Manage strong working relationships with Team Managers & Leaders in Operations & LOBs. Partner with Quality, HR& Operations for Six Sigma Projects for process improvements.
Strategize, Design and Implement ‘Learning Solutions’ for bottom performers in Operations.
Conduct ‘Train the Trainer’ sessions on new Processes, policies, etc., for Team Leaders.Organize weekly team meetings, update team with new products, policies, procedures and team reports.
Prepare and deliver solutions and tools to boost Customer - Satisfaction Initiatives across Proprietary Sites.
HIGHLIGHTS - -
Excellence Award ‘The Winning Edge’ 2006-2007 - for going beyond core responsibilities, adding value to the team & organization, getting the highest Customer Satisfaction across the service delivery.
Most Valuable Player Green Belt Project Award,