Mansoor Elahi

5.9 years of Experience as a CyberArk implementation and operational support.
• Worked with CyberArk vendor support to Troubleshoot and Resolve the Technical problems
related to CyberArk PIM Environment.
• Providing support for the CyberArk Services, supporting PSM, PSMP, CPM, PVWA, VAULT, DRVAULT.
• Windows, UNIX and Local accounts onboarding, modifying and off-boarding.
• Resolving Tickets which comes from customers.
• Involved in Daily/weekly reports generation.
• Able to complete the work within predefined SLA Time.
• Coordinate and work with vendors support to provide optimal solutions to resolve any issues.
• Integrating platforms with CyberArk, such as Windows Servers and UNIX Servers.
• Onboarding Windows, Linux and Application accounts.
• Work with account integration and CyberArk utilities like password upload.
• Using Password upload utility onboard multiple accounts at a time.
• Creating safes and Managing safes, Platforms and owners.
• Performing on Call support 24/7.
• On boarding, off boarding Privileged accounts in Cyber Ark.
• Monitoring and Tracking Incidents to ensure resolution occurs within the customer SLA.
• Managing users in Production environment of CyberArk.
• Good Experience with PVWA Operational tasks which includes Creating Safes, Defining Access
Control, Policies/Platforms, User provisioning and entitlements, Managing Applications
Credentials, Auto upload and User Access Policy Management.
• Administration of user accounts & safes in Cyber Ark.
• Knowledge in setting up multi factor authentication like LDAP.
• Experienced in Day-to-Day operational support in adding and deleting accounts, applying
policies, assigning safes, synchronizing failed accounts, password rotations.
• Locking and unlocking accounts based on the requirement.
• Coordinated with CyberArk support teams for escalation and resolution of issues in Production
& DR and Configured Event Notification Engine (ENE) with CyberArk.
• Providing on call 24/7 support for any escalation and client support.
• Creating Safe and updating Safe Permissions in Cyber Ark.
• Implementation of On-Board Privileged Management.
• Administration using Private Ark client.
• Integration, Deletion and modification of accounts
• Monitoring of Daily Backup in Night shift

3.5 years of Experience as a CyberArk implementation and operational support.
• Worked with CyberArk vendor support to Troubleshoot and Resolve the Technical problems
related to CyberArk PIM Environment.
• Providing support for the CyberArk Services, supporting PSM, PSMP, CPM, PVWA, VAULT, DRVAULT.
• Windows, UNIX and Local accounts onboarding, modifying and off-boarding.
• Resolving Tickets which comes from customers.
• Involved in Daily/weekly reports generation.
• Able to complete the work within predefined SLA Time.
• Coordinate and work with vendors support to provide optimal solutions to resolve any issues.
• Integrating platforms with CyberArk, such as Windows Servers and UNIX Servers.
• Onboarding Windows, Linux and Application accounts.
• Work with account integration and CyberArk utilities like password upload.
• Using Password upload utility onboard multiple accounts at a time.
• Creating safes and Managing safes, Platforms and owners.
• Performing on Call support 24/7.
• On boarding, off boarding Privileged accounts in Cyber Ark.
• Monitoring and Tracking Incidents to ensure resolution occurs within the customer SLA.
• Managing users in Production environment of CyberArk.
• Good Experience with PVWA Operational tasks which includes Creating Safes, Defining Access
Control, Policies/Platforms, User provisioning and entitlements, Managing Applications
Credentials, Auto upload and User Access Policy Management.
• Administration of user accounts & safes in Cyber Ark.
• Knowledge in setting up multi factor authentication like LDAP.
• Experienced in Day-to-Day operational support in adding and deleting accounts, applying
policies, assigning safes, synchronizing failed accounts, password rotations.
• Locking and unlocking accounts based on the requirement.
• Coordinated with CyberArk support teams for escalation and resolution of issues in Production
& DR and Configured Event Notification Engine (ENE) with CyberArk.
• Providing on call 24/7 support for any escalation and client support.
• Creating Safe and updating Safe Permissions in Cyber Ark.
• Implementation of On-Board Privileged Management.
• Administration using Private Ark client.
• Integration, Deletion and modification of accounts
• Monitoring of Daily Backup in Night shift