general manager
najd wings travel
Total years of experience :16 years, 10 Months
Highlights:
• Aiming at enhancing the company's contract with the reservation system with the double of the prior amount.
• Handling all negotiation with suppliers as well as developed and sustained effective relationships with customers and suppliers.
• Rocketed company sales from 22 million to 55 million through successful execution of sales activities within the assigned region.
• Played a pivotal role in augmenting various branches for the company.
Key Responsibilities:
• Consistently following up with the Branch Managers, along with conducting tele- meetings with them to ensure smooth workflow.
• Played a dynamic role in instituting new branches for the company to consistently chart out long term goals and objectives.
• Constantly liaised with Airline Managers for smooth functioning of day-to-day activities of the company.
• Continually striving to improve the quality and efficiency of services by enchanting essential actions as a hands-on approach to service expansion.
• Attaining acquaintance in evaluating latest/most innovative technologies, to help organization achieve established goals in an efficient and effective manner.
Highlights:
• Established/maintained contractual agreements with major companies in the region.
• Occupied 9th role position in the eastern region.
Key Responsibilities:
• Supervised overall activities of the sales team, conducted performance reviews periodically and motivated them to accomplish set sales targets.
• Assumed responsibility for selling personal and housing loans in order to achieve organization's targets.
• Assisted customers in filling account opening forms, verified signatures on the forms based on supporting documents and printed/ provided account statement to customers.
• Enhanced credit card sales, while meeting defined objectives of the organization.
• Kept abreast with market trends to formulate long/short term sales strategies for enhancing organizational revenues.
Key Responsibilities:
• Planned, developed and coordinated the execution of program policies, procedures and operations, thus monitored compliance with company policies, procedures, regulations and appropriate laws.
• Effectively handling secretarial functions, responding to e-mails/fax and administering duties inclusive of telephone support and management of internal and external mail.
• Supporting administrative functions in an accurate and timely manner, including maintenance of office/ personnel accounts, communications, filing and general correspondence.
• Kept abreast of all office transactions/ issues, drafted reports, maintained up-to-date records and supervised internal disciplinary machinery.
Key Responsibilities:
• Drove sales, profitability and customer satisfaction scores by providing outstanding customer service, communicated features and benefits to clients resulting in long term loyalty.
• Ascertained that top line sales goals and bottom line profit goals are met, by recognizing profitability and revenue impact of all business opportunities.
• Ensured proper after sales support to all clients as well as generated new customers consistent with the overall goals/ objectives of the organization.
• Submitted daily, weekly and monthly reports to the senior management for sales reporting and roll-up with recommendations for improving profitability.
Online hotel reservation system
Training Courses and Certifications: • March 2010: Selling via Telephone, Banque Saudi Fransi, Khobar, Saudi Arabia • May 2010: Bank Fraud Detection, Arab Centre for Research and Studies, Khobar, Saudi Arabia • June 2009: Banking Basics according to Islamic Concepts, Institute of Banking, Khobar, Saudi Arabia • Dec 2009: Money-Laundering, Banque Saudi Fransi, Khobar, Saudi Arabia • Aug 2008: Amadeus Airline Tickets Reservation Program, Amadeus Company, Khobar, Saudi Arabia • Aug 2007: Galileo Reservation Program, Saudi Arabian Airlines, Jeddah, Saudi Arabia