Assistant Manager - Key Account Customer Care
Bupa Arabia
Total years of experience :11 years, 3 Months
With over a decade of experience in the health insurance industry, I have honed my focus on ensuring the utmost customer satisfaction. Presently, as an Assistant Manager in Key Account Customer Care, I am proficient in promoting insurance options, cultivating and nurturing relationships with clients, as well as comprehending the unique requirements of each client and providing personalized solutions to meet their needs. My expertise extends to claims processing, database management, and correspondence. My unwavering commitment to achieving the best possible outcomes has earned me TNPS awards for achieving the highest customer loyalty scores. Additionally, I hold an IFCE certification, PMP diploma, and English diploma from ICP College in the UK, which attests to my dedication to excellence. My top priority is providing exceptional customer experiences that exceed expectations. I fully appreciate the significance of building strong relationships and fostering brand loyalty, which I have consistently prioritized throughout my career. I possess outstanding analytical, interpersonal, and organizational skills and am dedicated to expeditiously resolving insurance issues while exceeding client expectations. I firmly believe in offering value-added services or solutions that go beyond core products or services, such as personalized support, customized solutions, training programs, or access to exclusive resources. Demonstrating my commitment to adding value will strengthen our relationship, and I aim to act as a trusted advisor to my clients.
Built customer relationships with consultative sales approach.
Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
Acted as point of contact and escalation for complex customer queries.
Updated customers on service issues and maintained satisfaction through continued communication.
Reviewed new insurance products from carriers to determine suitability for client needs.
Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
Met with key clients, assessing insurance plan performance and identifying adjustment needs.
Consistently met client satisfaction goals, identifying areas in which the client may require aid and proposing solutions.
Built and maintained profitable relationships with key customers.
Used internal company relationships to better address customer needs.
Updated customers on service issues and maintained satisfaction through continued communication.
Conducted customer surveys and recommended ways of improving customer satisfaction.
Processed customer instructions for policy amendments.
Advised clients on coverage and claims to assist with informed decisions.
Met with clients to assess insurance needs and answer policy questions.
Helped clients set up new policies and followed up about timely payments.
January 2010 - June 2012
