IT Infrastructure & Support Manager
United Matbouli Group
Total years of experience :17 years, 7 Months
Head the IT Infrastructure & Support across KSA for Group companies.
Implementing and coordinating Company IT strategies and multiple simultaneous projects
Manage infrastructure connectivity across KSA
Manage communication with Business
Provide 24 x 7 management support for the proper and quality delivery of the IT and
Services.
Overall responsibility of 24x7 IT systems, services, and support
Vendor management
IT budget preparation: Manpower, Hardware, and Software Licenses
IT procurement management, IT performance management
IT resource management
IT capacity management
Responsible for overall planning, organizing, and execution of all IT functions for the Group.
Managing Data Centre for the group CDCMP
Provide leadership, vision, and management to the IT department
Work with the Project Managers to assess and respond to IT needs
Manage an IT staff
Hold departmental meetings to review strategic goals and initiatives, promote team building and to
Provide Work growth paths for staff
Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for
IT personnel
Assist in recruiting, hiring, and providing appropriate training for IT support staff
Serve on planning and policy-making committees.
Oversee the development, design, and implementation of new applications and changes to existing
Computer systems and software packages.
Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software
Agreements, and other major vendor interactions, Systems Operations and Maintenance
Maintain the integrity and continual operation of the IT network including the wireless networks
Ensure the continual functioning of mission critical operations
Maintain security and privacy of the information systems, communication lines, and equipment.
Develop, review, and certify all back-up and disaster recovery procedures and plans
The Management may assign other duties, not listed.
Responsibilities
• Diagnosed and resolved product performance problems, performed routine maintenance and
ensured customer satisfaction by advising customers on preventive maintenance.
• Proactively responded to potential Cisco issues to prevent unplanned interruption of customers
business and delivered fully integrated enterprise and service provider solutions.
• Served as an internal resource on technical issues, coordinated training for engineers, calibrated
equipment on-site for large volume customers and ensured supply of specification compliant
products and services.
• Conducted timely updates to the service and client periphery, composed service reports and
formulated service procedures for repair, installation, maintenance and troubleshooting.
• Extended technical support for product trials and ensured proper implementation of procedures
for installations along with providing proper customer support and guidance
Project Implemented (Planning & Executing)
• IT Service Desk System - ITIL Framework - Incident Management
• Request fulfilment process
• Network Manager - OpManager
• Data Center - Standard Tier2 with Intelligent Connectivity System
• Physical Infrastructure Management System - PIM - Panduit
• IP Telephony System - Cisco
• EMC - Storage System
• Symantec Backup Solution
• Network Infrastructure with Intelligent patches - Panduit
• Disaster Recovery Site - EMC Recovery Point
• Security Solution - NGFW, IPS, Email Gateway, and Web Gateway
Al Alamiah Company for Electronics
Location: Saudi Arabia