HR Operation Manager
Al-Ittihad Club Company
مجموع سنوات الخبرة :6 years, 9 أشهر
Accomplishments:
• Instrumental in designing a robust organizational chart for the club and implementing controls to reduce expenses.
• Full Spectrum HR Ownership in the KSA region revamped HR policies and practices; and developed HR Roadmap to improve workforce management and utilization.
Key Responsibilities:
• Commanding full scope of HR activities, serving across a variety of complex and routine HR operations; leveraging functional expertise for enhancing business processes for the club while prioritizing the resolution of multiple issues.
• Respected for the ability to define organizational culture and apply leadership development, talent management, and coaching to enliven, align, and engage the workforce.
• Proffering thought leadership and perspective on organizational and human resources strategy, leadership development, strategic workforce planning/ talent management, team and organization effectiveness, and change management.
• Guiding and managing the overall provision of HR development by effectively communicating job expectations; appraising job results; coaching, counseling, and disciplining employees; and enforcing systems, policies, and procedures.
• Focusing on employee welfare programs and managed medical insurance, GOSI, and Saudi Labor requirements and offered data-driven decision support by analyzing several key HR metrics including cost per hire, turnover, performance, and potential.
Accomplishments:
• Made pioneering efforts to Register a governmental support program (Hadaf) and effectively utilize the governmental support programs (HRDF).
• Significantly contributed to the implementation of Company’s Saudization Program
Key Responsibilities:
• Rolled out the updated HR framework, policy, and procedures to achieve operational processes optimization & higher efficiency.
• Provided strategic direction on matters related to HR planning, supported the Saudization plan and prepared HR reports for headcount and Saudization.
• Supported all departments in identifying and fulfilling their manpower requirements, selection and recruitment, and training.
• Administered several other associated functions such as medical insurance, absenteeism, resolution of employee grievances and designing HR compensation packages that resulted in better performance, greater efficiency, and increased revenues.
• Drove strategic implementation of Saudi Labor Law, company policies & procedures. Ensured alignment, integration and adaptation of talent management initiatives to enhance organizational capability.
Accomplishments:
• Systematized critical elements of HR like recruitment, payroll, performance management, training, and retention among others.
• Introduced a system for the Electronic archiving of employee data.
Key Responsibilities:
• Commanded the end-to-end recruitment process, right from coordinating with all departments to determine manpower requirements, creating job vacancies, sourcing talented staff to onboarding of talent.
• Set up KPIs and a regular mechanism of review. Leveraged expert knowledge and best practices to ensure the successful hiring of talented staff.
• Created talent pipelines for business-critical senior roles where key skill sets and future talent is required, partnered with Department heads to understand future hiring requirements and senior succession planning
Accomplishments:
• Streamlined the workflow for the organization and introduced KPIs.
• Advised modifications to manpower plan and budget in the light of ever-changing factors such as job market, business trends, employee expectations and industry standards.
Key Responsibilities:
• Employed talent management as an instrument of business transformation that advances strategy, develops agile leaders and conjoins in culture.
• Led the development & implementation of competitive, cost-effective strategies for recruiting diverse, high-quality talent. Drafted contracts according to labor law.
• Conducted personal interviews of applicants, delivered a full review of the assessment and selection strategy, and used innovative, digital tools to make quality hiring decisions.
• Identified employee concerns/ issues and mediated disputes by adopting an employee-friendly approach with strict compliance with organizational policies/ methodologies. 31Aug 1984
• Kept employees updated on changes in policies and supported in resolving conflict in the workplace.
Previous Experiences
Jun 2005 - Jun 2016, Sales and Customer Care Agent, Saudi Telecom Company (STC)
• Bestowed with 2 awards from STC company Chairman Board, Eng. Saud Al-Daweesh, for outstanding performance.
Bachelor’s degree - Human Resources Management King Abdul Aziz University (2014)