Manthan Devu Gavas

Collaborated closely with the support team to troubleshoot and resolve
escalated client issues efficiently, ensuring high levels of customer

• Collaborated with support and technical teams to troubleshoot and resolve escalated client issues, ensuring exceptional
customer satisfaction and service continuity.
• Managed enterprise-grade CPaaS platforms across Domestic & International SMS, Email, WhatsApp, RCS, Truecaller, and
VAS services (Long Code, Short Code, Missed Call).
• Administered SMPP client/server infrastructure handling 300M+ SMS/month with optimized routing and delivery
performance.
• Oversaw AWS EC2 and multiple Linux VMs ensuring high availability, scalability, security, and 24/7 uptime of
mission-critical applications.
• Hands-on expertise with Kannel SMS Gateway, Jasmin SMS Gateway, SMPPBOX V4, Apache, Ubuntu, CentOS, MySQL,
MongoDB, SMTP, and Asterisk telephony.
• Led technical initiatives with development teams to implement critical feature upgrades and TRAI/DoT/DLT
compliance-driven changes.
• Delivered technical and product training to support and sales teams; managed strategic enterprise accounts and indirect
sales activities.
• Coordinated cross-functional teams, vendors, and stakeholders to drive continuous platform improvements and operational
efficiency.

• Served as primary point of contact for clients handling technical queries and issue resolution via Freshdesk, email,
WhatsApp, and direct calls.
• Managed end-to-end CPaaS platform operations across SMS, Voice OBD, Email, and WhatsApp, overseeing delivery of
1 M+ messages daily.
• Administered databases with focus on data integrity, performance optimization, and operational efficiency.
• Managed Kannel SMS Gateway operations including SMS traffic routing, delivery monitoring, and performance
management.
• Utilized HTML, CSS, JavaScript, Python, PHP, and MySQL for application enhancements, modifications, and system
improvements.
• Conducted manual and API testing using Postman; performed validation to ensure platform stability and successful
deployment.
• Managed complete client onboarding lifecycle ensuring adherence to TRAI, DLT, and DoT compliance requirements.
• Delivered live product demonstrations and technical onboarding sessions enabling smooth account activation and adoption.