Sales and Service Engineer
Avanti Automobiles Trading LLC
Total years of experience :6 years, 9 Months
Conduct SWOT analysis based on market survey, customer requirements and potential competitor.
•Identify potential customers, and enrolling in vendor list of prospects.
•Assist customer with vehicle selection, promote model options, features, value add products and services, purchase or finance options following dealership policy.
•Assist in ordering vehicles that are needed for stock in selling to commercial and fleet customers.
•Performing cost benefit analysis of existing and potential customers.
•Study and analyze every enquiry coming into the office and develop a high closure rate via various methods.
•Build long term relationship with new and existing customers.
•Prepare sales contract ensuring adherence to law established rules and guide lines.
•Design and implement a strategic business plan that expands companies customer base and ensure its strong presence.
•Set-up and ensure an efficient data sourcing network with importers.
•Input the data collected into the databases on a regular basis and work in accordance with company requirements to sustain high levels of data consistency, accuracy, completeness and timeliness, maintaining up-to-date and complete databases.
•Determining customers’ requirements and Manage sales in estimating the work and maintenance, customization costs and delivery time.
•Take part in the products presentations and installations at auto shows and expo servers and manage the delivery of customer specific products.
•Provide maintenance assistance of products used by customers.
•Present sales, revenue and expenses report and provide realistic forecast to the management.
•Conduct product related training's.
•Visits customers/potential customers in the field to sell products, follow up on previous sales calls.
•Prepares Daily Call Report and Weekly Hot Prospect Sheet.
Promoting company solutions and services own and communicating sales leads to the sales management team.
•Ensure efficiency and adequate resources to balance the interests of dealers and customers.
•Conduct service campaign for Kirloskar Genset, Carrier Trancicold (transport refrigeration ) .
•Management and Supervision of SCANIA and Carrier workshop to ensure daily activities are carried out as scheduled.
•Promoting company solutions and services own and communicating sales leads to the sales management team.
•Ensure efficiency and adequate resources to balance the interests of dealers and customers.
•Conduct service campaign for Kirloskar Genset, Carrier Trancicold (transport refrigeration ) .
•Management and Supervision of SCANIA and Carrier workshop to ensure daily activities are carried out as scheduled.
•Sourcing Spare parts
•Coordinating DCS ( Dedicated Customer Service )
•Prepare quotation and followup
•Maintain customer data base, service data and warranty
•Keeping up-to-date on manufacturer warranty and policy procedures while saving as a liaison with the factory representatives.
•Maintaining the highest CSI rating from customers by handling customer complaints immediately and according to DOS.
•Encouraging technicians to keep their skill up-to-date through periodic technical training on new systems and products
•Assign and designate job duties to staff according to their performance.
•Ensure successful operation of the department by obtaining maximum sales and gross profits through effective utilization of the resources available.
•Supervise the activities of service technicians to ensure efficient job performance and timely repairs.
•Provide product related training and technical support to client.
•Direct and schedule the activities of all department employees.
•Provide effective support and seamless processes with technical services, warranty and goodwill processes and parts commerce to maintain brand adequate standards,
•market readiness and downstream product proposition to meet and exceed customer satisfaction.
•Conduct meetings with department employees to discuss daily activities and problems of mutual interest.
•Monitor inventory to regulate and ensure availability of required parts.
•Continuously grow the CSP business in line with the business unit strategy with long and short term plans.
•Research for new work scope. .
Operations Manager at PK Sports Goods Trading - India
Ensure successful operation of the department by obtaining maximum sales and gross profits through effective utilization of the resources available. Creating quotation and customer follow up.
•Creating goals and objectives for the department, which includes annual operating budget and business plan to promote new and existing clients. Direct
• and schedule the activities of all department employees.
•Conduct meetings with department employees to discuss activities and problems of mutual interest.
•Providing training on administrative policies & procedures for all department personnel.
•Maintaining the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealer operating
•standards (DOS).
•Assign and designate job duties to staff according to their ability & performance.
•Supervise the activities of service technicians to ensure efficient job performance and timely repairs.
•Monitor inventory to regulate and ensure availability of required parts. Sourcing of used and new spare parts.
Creating quotation and customer follow up.
•Supervise the activities of service technicians to ensure efficient job performance and timely repairs.
Formed and developed a new team from scratch by identifying new potential players for respective positions.
Education